Earlier this year Eon Next could only communicate with my electricity smart meter and not my gas one and my App was not showing correct usage data as a result. I eventually bit the bullet and emailed them about this on 07/08/2023, by which time the communication had switched to only being with my gas meter and not the electricity one - App problem still the same.
I put all the data I thought they would need to fix this and photos of the meters into the email which I thought was written in clear and concise English and sent it hoping to get the issue fixed quickly.
It is now 15/11/2023 my issues are still not fixed and judging by the email replies I’ve had (only received because I’ve kept emailing them asking for updates) the emails I’ve sent which I thought were clear and concise English must have transformed into a mix of Swahili and Egyptian Hieroglyphs, or something by the time Eon Next has read them. The replies I’ve had either bear no relation at all to what I’ve asked them to do or just state the various teams my issue has been sent to and that various forms have been filled in.
Meanwhile nothing has been fixed - did get one week at the end of Sept where both meters were being communicated with and usage for both was on the app & meter readings were taken for the tariff change - but that didn’t last, quickly went back to gas usage data only for all of Oct except 3 days towards the end which have shown no data at all and have had no data at all showing for all of Nov so far. So now worse than when I started all this even though App and Online account no longer have pop ups showing stating that there are difficulties communicating with my meters.
Don’t know why it’s so hard for them to get communication with both meters sorted which you think would then fix the usage data issue on the App and the fact my IHD only shows the correct tariff for my gas but not my electricity, or for them to communicate clearly with their customers - it’s not much to ask in this day and age after all.
Sorry for all the offloading but just really needed to vent somewhere it would be understood and where someone might have some useful suggestions or be able to help me to get things moving / get my issues fixed. Everything will be very gratefully received and thanks for reading all this.
I put all the data I thought they would need to fix this and photos of the meters into the email which I thought was written in clear and concise English and sent it hoping to get the issue fixed quickly.
It is now 15/11/2023 my issues are still not fixed and judging by the email replies I’ve had (only received because I’ve kept emailing them asking for updates) the emails I’ve sent which I thought were clear and concise English must have transformed into a mix of Swahili and Egyptian Hieroglyphs, or something by the time Eon Next has read them. The replies I’ve had either bear no relation at all to what I’ve asked them to do or just state the various teams my issue has been sent to and that various forms have been filled in.
Meanwhile nothing has been fixed - did get one week at the end of Sept where both meters were being communicated with and usage for both was on the app & meter readings were taken for the tariff change - but that didn’t last, quickly went back to gas usage data only for all of Oct except 3 days towards the end which have shown no data at all and have had no data at all showing for all of Nov so far. So now worse than when I started all this even though App and Online account no longer have pop ups showing stating that there are difficulties communicating with my meters.
Don’t know why it’s so hard for them to get communication with both meters sorted which you think would then fix the usage data issue on the App and the fact my IHD only shows the correct tariff for my gas but not my electricity, or for them to communicate clearly with their customers - it’s not much to ask in this day and age after all.
Sorry for all the offloading but just really needed to vent somewhere it would be understood and where someone might have some useful suggestions or be able to help me to get things moving / get my issues fixed. Everything will be very gratefully received and thanks for reading all this.
