[CandyB]

Claim handling team: Kerry Owen and Eric Bromley

I'm absolutely appalled at the way our business has been treated! We paid a hefty £1,000+ deposit due to the previous tenant's unpaid bill, with the understanding it'd be refunded upon switching suppliers. It's been TWO MONTHS, and we're still waiting for our money!

Not only did EON attempt to pacify us by sending a cheque of £400 (incorrectly addressed) despite us settling all bills, but the communication has been abysmal. As a small business, we rely on every penny. Legal action is in the works, but we shouldn't have to resort to that.

We have been forced to continue this conversation with EON publicly and will continue to do so on every social and review based platform available aswell as consumer protection agencies until we have our due refund transferred to us IN FULL.

As a small business, every penny counts.
Resolve this IMMEDIATELY! We demand the respect and fairness we deserve.

We have already reviewed them on all possible platform and will continue so until you refund us our money.

Twitter post pending soon

[meldrewreborn]

@CandyB

If this is a business account the I 'm fairly sure that your supply is direct with Eon, and not the domestic arm Eon Next, which is a different legal entity.

If the supply is with Eon next, only those with Eon Next in their handles work for the company. The rest of us volunteers can only watch and wait on this one. Sometimes (rarely) one of the nexties will try to help, but the forum managers do not want it to be a backdoor to Eon Next customer services, let alone Eon business..

All power to your elbow though - I think most companies under estimate the damage bad reviews do to their reputation, undoing the copious amounts spent on advertising to attract customers.

[KetoKitchen]

Best of luck.

Our business is with EON Next and they messed up our billing completely.

Went through the complaints procedure, only to receive a deadlock letter that detailed an issue that wasn't what the issue was..... incompetence!

[EmmaN]

Hey @CandyB and @KetoKitchen 👋

I know it's been a few days since this has been posted but have you had any other updates since?
It's a bit tricky to advise without looking into the account. Would you like me to send you both a PM so we can talk about it a little more?

I'm so sorry to hear about this and will try my best to help 💜

[CandyB]

@EmmaN_EONNext

I had an email asking for my customer number,
this is not an issue since yesterday, it has been with Kerry Owen and Eric Bromley for over two months.
Every day we receive an email that they are looking to solve it as soon as possible and here we are.

[CandyB]

I had an email asking for my customer number,
this is not an issue since yesterday, it has been with Kerry Owen and Eric Bromley for over two months.
Every day we receive an email that they are looking to solve it as soon as possible and here we are.

[meldrewreborn]

@CandyB

what company is your supply with? Eon or Eon Next ? It makes a huge difference, and currently I don’t feel that we on the forum have got the full story.

[meldrewreborn]

@KetoKitchen

is your supply with Eon or Eon Next? Is it a business supply.? Does your deadlock letter give you the option of using the ombudsman? How was your billing messed up?

there is so little detail that we cannot comment sensibly.

[CandyB]

@meldrewreborn it is with Eon Next.
What details do you need?

[meldrewreborn]

@CandyB

OK. only those with Eon Next in their handles are Eon Next employees. If you go to your profile, there is an option to send a private massage which will only be seen by the person you send it to. So send a private message to @EmmaN_EONNext with your account details and any additional information that might help, and you may make some progress. Volunteers on the site have no influence in these sorts of disputes and can only offer general comment. But we try to help.