Hello Community 👋
I hope everyone is well.
There is a DCC outage over the next 2 days, this will be from today the 1st of November from 8pm until 2 November 2am (6 Hours). The outage and will disable top ups during that time.
Don't forget our SPAYG friendly hours for electricity and gas are:
If you run out of credit between 4pm and 10am on a weekday, your electricity and gas won’t disconnect as long as you had at least 1 penny on your meter at 4pm. It will also stay on over weekends and bank holidays! Anything you use in this time will clock on your meter as minus balance. If you exceed past the £5 emergency credit limit you will need to pay this back in full before 10am the next working day to stay on supply or if you have been disconnected you will need to pay the full balance back before your supply will reconnect.
Although this won't affect PP, here's a reminder of PP friendly hours:
1. KBA - The meter will disconnect when the credit runs out unless it’s an Economy 7 meter which will stay on between midnight and 7am. Whilst the meter is using the emergency credit, it doesn’t collect debt or standing charge.
2. KBB - The meter will have £5 emergency credit and the meter will disconnect when the credit runs out unless it’s an Economy 7 meter which will stay on between midnight and 7am. Whilst the meter is using the emergency credit, it doesn’t collect debt or standing charge.
3. KBC - The meter will have £5 emergency credit and the meter will disconnect when the credit runs out unless it runs out in the late evening. The meter will stay on until the morning; the exact times will vary depending on the time of year but it’s normally around 8pm to around 8am. Whilst the meter is using the emergency credit, it doesn’t collect debt or standing charge.
4. KBD - The meter will have £5 emergency credit and the meter will disconnect when the credit runs out. Meters that were fitted from mid-2009 onwards won’t disconnect if you run out of credit in the late evening. The meter will stay on until the morning; the exact times will vary depending on the time of year but it’s normally around 6pm to around 9am. If you run out of credit on a Sunday, on Christmas Day or Boxing Day, your meter won’t disconnect until the following day.
Unfortunately for standard Prepayment, Gas Prepayment meters don't have friendly hours, so once all the credit / emergency credit has been used up the meter will disconnect.
For any assistance, please get in touch with an Energy Specialist who can assist you
I hope everyone is well.
There is a DCC outage over the next 2 days, this will be from today the 1st of November from 8pm until 2 November 2am (6 Hours). The outage and will disable top ups during that time.
Don't forget our SPAYG friendly hours for electricity and gas are:
If you run out of credit between 4pm and 10am on a weekday, your electricity and gas won’t disconnect as long as you had at least 1 penny on your meter at 4pm. It will also stay on over weekends and bank holidays! Anything you use in this time will clock on your meter as minus balance. If you exceed past the £5 emergency credit limit you will need to pay this back in full before 10am the next working day to stay on supply or if you have been disconnected you will need to pay the full balance back before your supply will reconnect.
Although this won't affect PP, here's a reminder of PP friendly hours:
1. KBA - The meter will disconnect when the credit runs out unless it’s an Economy 7 meter which will stay on between midnight and 7am. Whilst the meter is using the emergency credit, it doesn’t collect debt or standing charge.
2. KBB - The meter will have £5 emergency credit and the meter will disconnect when the credit runs out unless it’s an Economy 7 meter which will stay on between midnight and 7am. Whilst the meter is using the emergency credit, it doesn’t collect debt or standing charge.
3. KBC - The meter will have £5 emergency credit and the meter will disconnect when the credit runs out unless it runs out in the late evening. The meter will stay on until the morning; the exact times will vary depending on the time of year but it’s normally around 8pm to around 8am. Whilst the meter is using the emergency credit, it doesn’t collect debt or standing charge.
4. KBD - The meter will have £5 emergency credit and the meter will disconnect when the credit runs out. Meters that were fitted from mid-2009 onwards won’t disconnect if you run out of credit in the late evening. The meter will stay on until the morning; the exact times will vary depending on the time of year but it’s normally around 6pm to around 9am. If you run out of credit on a Sunday, on Christmas Day or Boxing Day, your meter won’t disconnect until the following day.
Unfortunately for standard Prepayment, Gas Prepayment meters don't have friendly hours, so once all the credit / emergency credit has been used up the meter will disconnect.
For any assistance, please get in touch with an Energy Specialist who can assist you
Last edited by Connor_EONNext; 11-11-23 at 07:56.
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