Presumably the fix needs to be originated from Eon Next, Have you any suggestions as to what sort of commands need to be sent? Because unless some sort of guide is given to the "energy specialists" I'm pessimistic that success will result.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Presumably the fix needs to be originated from Eon Next, Have you any suggestions as to what sort of commands need to be sent? Because unless some sort of guide is given to the "energy specialists" I'm pessimistic that success will result.
@theunknowntech has just given me this answer when I asked if it was an Eon Next solution:
"Yes, but possibly DCC instead. Depends where the issue is"
indeed, but an end consumer has no direct access to DCC, so all roads lead to Eon Next - hence the question.
In my heart I was hoping that @theunknowntech would answer your question. Correct all roads lead to Eon Next but as we all know IHD repair/communication priorities are secondary when meters are transmitting to the DCC.
Last edited by WizzyWigg; 31-10-23 at 07:48.
Reason: Extra information
So I have had another response from Eon and their 'smart metering team' this is their response
'I understand that the device you have received from us has been faulty however you were not able to have this device replaced as it is out of warranty. You purchased a replacement from ivie bud which was also faulty, we are unable to fix communication error with the ivie bud. I do need to advise that we are not able to offer assistance with this as the device has been purchased from a third party. for further assistance with this I would like to ask you to make contact with them directly.
I have responded to this email and again this is what they sent back...
'We understand how frustrating it can be to not know how much you are spending due to the IHD not working, and we sincereley appologise for that. We have escalated this issue to the metering team, and two different members of the team have informed us that you should contact IVIE bud as they are the third party involved. A complaint has been opened for you, but unfortunately, the metering team has tried everything the can and cannot resolve the issue'
if I leave Eon would i have more success at a different supplier???
I am fuming with the customer service from EON, I know they dont care about little old me!!!
a while ago my IHD stopped showing my electricity useage.
in kWh or £ or both?
I ask because my IHD has not been showing the correct £ for so long now but I do know that the kWh figures are correct. I'd also be interested to know if Bright data shows you you kWh usage for your meters
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