Really? Is this right? Do my ear deceive me? EON Customer Services has worse hours of operation than my local corner shop?
£multi Billion corporation cant employ customer services on a Saturday.
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Level 6021-10-23
Add this to the long list of firms and (in this case) energy suppliers that don't man phones on a weekend for customer service related issues. Eon Next are no better or worse than every other energy supplier (eg. Octopus/BG etc) although social media platforms appear to work over the weekend but I have no idea as to their speed of reply/efficiency.
If it is a true emergency (loss of supply for example) then 105 will get you through to your local electricity network operator who will take it from there.
Best of luck trying to get your issue sorted out.Last edited by Mailman; 21-10-23 at 11:23.
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Community Team21-10-23Hi @MAW 👋
You can contact us by email or Whatsapp.
If it's an emergency, one of our Energy Specialists will get back to you as a priority as soon as possible.
Response times may vary due to high demand for support but rest assured you'll have a response soon and we'll do everything we can to help 💜
All of our contact information can be found here
Please keep us updated and any questions we're only a message away 🤗Last edited by DebF_EONNext; 10-10-24 at 18:38.
Knowledge is power, community is strength, and positive attitude is everything 💜 -
Level 9121-10-23Unless an approach to the non phone routes elicits an instant reply, it provides little comfort to somebody in an emergency situation.
loss of individual supply, other than due to a network cut, and beyond the ability of the consumer to rectify, would count in my book as an emergency requiring a speedy response. I use WhatsApp but not twitter (X) or instagram. I suspect that many customers, particularly those of my cohort or older, would face difficulties reaching customer services at the weekend.Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 1321-10-23@EmmaN_EONNext Thanks. Id rather you just employed people to answer the phones at weekends when we all have more time to sort certain issues out. I dont understand how you can have people messing about about on social media but cant just answer the phones. Seriously, what is that about exactly? We arent all teenagers and we dont all have apps and social media. -
Level 9221-10-23@MAW
The social media channels can all be managed remotely. Eon.Next have social media staff that don't work in the office, but can work from home or from other locations. They can also work hours that are better suited to their circumstances and are rota'd to provide pretty much 24/7/365 coverage.
Answering phones requires people to be present and sat at a desk in the office. Those who do work in the office are likely to be by their phone during normal office hours.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
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