[Connor_EONNext]

Priority Services Register -

What is it?

If you’re a vulnerable customer and feel like you need some extra help with managing your energy account, we can add you to our Priority Services Register (PSR). You can add yourself to the register or update your circumstances any time through your online account or by emailing us at hi@eonnext.com.

When you’re on the PSR, there are extra things we can do for you to make life easier:

1. If your energy supply stops unexpectedly, we’ll prioritise reconnecting you straight away.
2. If you’re struggling to read your bill or statement, let us know and we can help.
3. You can choose someone to look after your account for you. If they’re happy to do this, we’ll send them your bills or statements.
4. If you’re worried about security, you can choose a password our team will use to identify themselves.

We have also partnered with Kidney Care UK to signpost additional help available to people living with Chronic Kidney Disease (CKD), including people who undertake their life saving dialysis at home. Aswell as this, if you're on the PSR and live with elderly people, live alone or with someone with a disability or chronic illness you could also get a free gas safety check.

We also have the EON Next Energy Fund available for customer needing extra support - the Energy Fund could help you pay your E.ON Next energy bill arrears and even replace old appliances.

How will I know if I'm eligible?

You are eligible if you:

• Have reached your state pension age.
• Are disabled or have a long-term medical condition.
• Are recovering from an injury.
• Have a hearing or sight condition.
• Have a mental health condition.
• Are pregnant or have young children.
• Have extra communication needs (such as if you don’t speak or read English well).
• Need to use medical equipment that requires a power supply.
• Have poor or no sense of smell.
• Would struggle to answer the door or get help in an emergency.

Don't worry if none of these to you, but you think you're still eligible. There's a few reasons not listed which we may still be able to apply, just simply contact us for more details.

⭐ Need more winter related support? Check out some of our other posts:

Getting your Prepayment meter ready for winter.
Warm Home Discount 2023/24.

[DebF_EONNext]

Thanks @Connor_EONNext this thread is super helpful, I have just made sure my Grandad has been added with his supplier 😊