What is it?
When you’re on the PSR, there are extra things we can do for you to make life easier:
- If your energy supply stops unexpectedly, we’ll prioritise reconnecting you straight away.
- If you’re struggling to read your bill or statement, let us know and we can help. Customers can also put 18001 in front of our customer service number to use text relay at no extra cost.
- You can choose someone to look after your account for you. If they’re happy to do this, we’ll send them your bills or statements.
- If you’re worried about security, you can choose a password our team will use to identify themselves.
- If a customer has any concerns reading the meter we can request a ‘walk order’ either every 3 or 6 months for a meter reader to visit the property.
- If a customer has a meter that is unsuitable due to vulnerabilities we can discuss further options, for example a customer with a prepayment meter can have the meter moved to a more accessible location to ensure they are able to top up easily.
- We can arrange annual gas checks.
We also have the EON Next Energy Fund available for customer needing extra support - the Energy Fund could help you pay your E.ON Next energy bill arrears and even replace old appliances.
You are eligible if you:
- have reached your state pension age
- are disabled or have a long-term medical condition
- are recovering from an injury
- have a hearing or sight condition
- have a mental health condition
- are pregnant or have young children
- have extra communication needs (such as if you don’t speak or read English well)
- need to use medical equipment that requires a power supply
- have poor or no sense of smell
- would struggle to answer the door or get help in an emergency
Extra Support 🤝:
Have you registered on the Priority Service Register (PSR) but still require some extra support? We are here to help and point you in the right direction of our further support channels!
- Paylink - We’ve partnered with Paylink, a company who specialises in helping customers to understand and take control of their finances.
- Stepchange - “We have more than 25 years’ experience providing free, expert debt advice. We offer the widest range of practical debt solutions of any provider in the UK.” You can find out more information on their website at Stepchange
- Mind - If you feel financial concerns are affecting your mental health, you can reach out to our charity partner at Mind
- Citizens Advice - Citizens advice can offer a wide range of guidance and support! You can find more information on what advice you can receive on their website at Citizens Advice
- TellJo - TellJo is a questionnaire to offer personalised support and guidance! Check out our thread to find more information on TellJO here EON Next Extra support - TellJo
- E.ON Heat - E.ON Heat provide a community heating system which supplies heating and hot water! Find more information on their website at E.ON Heat
- Age UK - Age UK are a charity who help provide advice and support! visit their website at Age UK
- Beat the Cold - Help to reduce fuel poverty and improve health and well-being, visit their website at Beat the Cold
We've all been talking about getting Winter Ready - take a look at some of our other threads
Last edited by HelenaP_EONNext; 3 Days Ago at 21:05. Reason: Updated links
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