What is it?
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When you’re on the PSR, there are extra things we can do for you to make life easier:
- If your energy supply stops unexpectedly, we’ll prioritise reconnecting you straight away.
- If you’re struggling to read your bill or statement, let us know and we can help.
- You can choose someone to look after your account for you. If they’re happy to do this, we’ll send them your bills or statements.
- If you’re worried about security, you can choose a password our team will use to identify themselves.
We also have the EON Next Energy Fund available for customer needing extra support - the Energy Fund could help you pay your E.ON Next energy bill arrears and even replace old appliances.
- have reached your state pension age
- are disabled or have a long-term medical condition
- are recovering from an injury
- have a hearing or sight condition
- have a mental health condition
- are pregnant or have young children
- have extra communication needs (such as if you don’t speak or read English well)
- need to use medical equipment that requires a power supply
- have poor or no sense of smell
- would struggle to answer the door or get help in an emergency
We've all been talking about getting Winter Ready - take a look at some of our other threads
Last edited by DebF_EONNext; 16-01-24 at 14:13.
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