Hi all got ex scottish power smart meters elster AS300P electric and elster BK-G4E gas meters that sent reading to eon. transferred to eon next add a few readings then stopped. meters are smart but stopped sending readings in 2022 ihd works. eon account check just says we are not receiving your reading.
no meter readings
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Level 8624-09-23@bunjo19
Morning and welcome. Have you checked to see if the meters show with the DCC? You can do with this link: https://smartmetercheck.citizensadvice.org.uk/ -
Level 8624-09-23
Just to update you if you were trying to log on to the Hildebrand Bright app it's been noticed by a few of us that there is a problem. Might be the server is down. The Bright app might show if there has been any historical transmission of data, post stoppage, from your meters to the DCC, (it can take a while to build). If there hasn't been any transmission since 2022, I would certainly contact Customer Services. At least they can forward the details to the meter team. I'm afraid it may not be a high priority request if you can read your meters.
By the by there haven't been any mobile network communication problems where you live, has there? 3G still up and running?
Ways to contact Customer Services in the purple section at the bottom of this web page. -
Level 9224-09-23@bunjo19
Telefonica/O2. But if they codeshare on an EE or Vodafone 3G mast, in a particular location, then they are being turned off in several areas around the UK. Ours went almost a year ago so no smart meters work round here anymore.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
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