I recently moved into a new property. The property has a smart meter and I instructed Eon to take over my gas and electric from another supplier that the old owners used.
There is a smart meter in this property but it only shows gas readings. I have since contacted Eon and they said that they would transfer this to the relevant department to solve. i still have no electricity icon on the meter.
Nevertheless I was able to give a reading over the phone from the electricity meter to an Eon person of 00287 on the 5th September. They calculated a bill from the day I moved into the house 17th August and it came to £16 for electricity use. So, £16 roughly for 19 days since the last owners submitted the read before vacating the house.
Today I decided to submit, using the app, a fresh electricity read (353) on the app. I tried a number of digits, 353, 00353 etc.
On the previous statement given on the phone it reads 287.0
Regardless of the 353 entered (increase of 66) the app informs me this is extremely high?
i tried on the eon website - same warning?
Understandably an increase of 66 units would be right because I'm now living in the property.
But why is the app and online saying this is high?
Can anyone help?
Tried calling Eon, they are closed.