@WizzyWigg
I’ve seem similar in the past. The figures are really low- say 10 per 100,000 customers - so it only represents complaints where the supplier and customers haven’t settled at an earlier stage. So it’s an indication of toughness attitude on the part of the supplier rather than their overall level of complaints in my view.
my experience with O2 has been really disappointing but as I’ve got them to give me a better contract at a better price, I have no pressing problem. I’m in for the long haul!
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@WizzyWigg
I’ve seem similar in the past. The figures are really low- say 10 per 100,000 customers - so it only represents complaints where the supplier and customers haven’t settled at an earlier stage. So it’s an indication of toughness attitude on the part of the supplier rather than their overall level of complaints in my view.
my experience with O2 has been really disappointing but as I’ve got them to give me a better contract at a better price, I have no pressing problem. I’m in for the long haul!
Brilliant to hear you've achieved a resolution. I wondered about the figures quoted in the article. Did seem on the low side.
my complaint is still ongoing - they changed my contract, increasing my price, without telling me, because I asked to terminate an added benefit ( Amazon prime). It’s outrageous on a number of levels. And because the contract had been changed by themselves the computer wouldn’t allow another change - even reversion - in the following 10 days.
my complaint is still ongoing - they changed my contract, increasing my price, without telling me, because I asked to terminate an added benefit ( Amazon prime). It’s outrageous on a number of levels. And because the contract had been changed by themselves the computer wouldn’t allow another change - even reversion - in the following 10 days.
I’m still very annoyed.
My apologies. Totally misunderstood when you said you had achieved a better contract at a better price.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
