Can someone tell us why it cost 60 to 70 pounds aweek when there only 2 people in house
Price
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Best Answer
Community Team18-09-23Best AnswerHi @Loll 👋
Might be best to have a chat with one of our Energy Specialists as they'll be able to take a closer look and provide further support on this topic 😊 There's plenty of ways to get in touch 👉 here
If you've managed to get an answer for this. Let us know.
We'd love to hear from you and if you have any feedback 🙌Knowledge is power, community is strength, and positive attitude is everything 💜 -
Level 9107-09-23@Loll
A lot more information is needed to have any chance of answering that one. Have a look at your statements to see if your actual meter readings match what is on those statements. Are the readings estimated? Is your account balance in debit? Do you pay by monthly Direct Debit? Are we talking electric and gas or just electric? Is it a prepayment meter? Do you have smart meters? What is your historical usage like compared to now? Have any usage habits changed?
Lots of questions I'm afraid but the more you tell us the better chance of getting some help with this.Last edited by JoeSoap; 07-09-23 at 13:28.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit. -
Community Team08-11-23@Loll Hey - did you manage to speak to one of our Energy Specialists? It would be great if you could let us know how it went 😀🌳Together we can work to achieve a more sustainable Future 🌳
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Level 108-11-23
Yes did unless we pay out they can't do anythink and we not paying for there meter that not working -
Level 9109-11-23And some fell on stony ground…….Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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Community Team09-11-23@Loll - thank you for getting back to me, this would be for a meter accuracy test. If the meter is found to be faulty this charge would be refunded. Is this regarding Electric or Gas?
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Level 109-11-23
Yes they said that but the meter inside is broke and I not paying for that in my eye the meter belong to e on so I won't be byeing another one just cause there meter breaks down -
Level 9109-11-23@Loll
Can you confirm that you think your meter if broke because you are paying too much? If so, to check this they need to put another meter beside the one you think is broke. They make a charge for this. If your meter is broke then they will give you the back that charge and fit a new meter. You may also get some money refunded due to being over-charged. If your meter is not broke then they will not refund the money.
If you can answer the questions in this post above then perhaps we can help to see if your meter may actually be broke or if you are actually using more energy for some reason. -
Level 9109-11-23@Loll
I think we volunteers on the forum are finding it difficult to fully understand what the root cause of the issue is, although we can see that you are deeply upset by it,
Can you answer some questions to help us understand please.
Are you a prepayment customer or do you have a credit account?
Is the problem with an electric meter or gas, or both?
Are the meters smart meters?
Are the meters showing readings? If so are the reading changing over time?
Is your consumption , derived from the meter readings, much higher than you think is correct?
We'd like to help you but we don't have any access to your details, account or home so without knowing exactly what the problems is, out ability to help is limited.
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