How do I cancel an appointment to replace my smart meters? It is for next Wednesday.
I am a Sainsbury's Energy customer and they have said the booking will be fulfilled by EON.
I was texted a link to my appointment but the link gave no options.
I have tried texting NO (instead of the requested YES) to the text msg (got an auto-reply but no confirmation).
I can find nowhere on my Sainsbury's account to change it.
I have tried the Facebook and WhatsApp contacts but no one has got back to me (after the auto-reply). I am feeling frustrated.
Afternoon. This might be of some help but can't promise anything. Phoning probably best way. Phone number in the purple are at bottom of this page under contact us.
Just found another number on Sainsbury Energy website:
Speak to us
0808 501 5277*
Our lines are open Monday to Thursday 9am to 5pm, 9.00am to 4.00pm Friday.
Gas emergencies 0800 111 999*
(This is a 24 hour emergency line)
*Calls to 0800 and 0808 numbers should be free from all mobiles and generally free from all landlines. Calls may be monitored and/or recorded for security, quality or training purposes.
Last edited by WizzyWigg; 24-08-23 at 15:26.
Reason: Extra information
Thanks @WizzyWigg. I did get a response a few hours later from both FaceBook and WhatsApp and they were very helpful and it is all sorted. So I can confirm both channels work if you have a bit of patience!
Thanks @WizzyWigg. I did get a response a few hours later from both FaceBook and WhatsApp and they were very helpful and it is all sorted. So I can confirm both channels work if you have a bit of patience!
Great news 👍. Thanks for the update. Have a good evening. 👴
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