Still getting rubbish in message attachments

Level 92

retrotecchie

07-08-23

6769 views

This has been an ongoing problem for a couple of months now, and I know I'm not the only one with this issue.

When I looked at my messages today, my July energy statement has been produced.

When I go to download the PDF of the full bill, instead of getting an actual PDF downloading and opening, I get an error message containing a load of gibberish.

It starts

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Error>
<Code>SignatureDoesNotMatch</Code>
<Message>The request signature we calculated does not match the signature you provided. Check your key and signing method.</Message>
<AWSAccessKeyId>ASIAQW7BUN2TEKWAXK67</AWSAccessKeyId>
<StringToSign>AWS4-HMAC-SHA256 20230807T164820Z 20230807/eu-west-2/s3/aws4_request f5c4694f368ee9f20b9afb827fea500dc97ffe5bbea6f78784 0ef9d062cd4d69</StringToSign>
<SignatureProvided>9553002561b71150988e7eea2fda8a7 4bb97ea0ae18c62d8253f3589fb4151c4</SignatureProvided>

Then followed by a load of HEX.

The PDF attachment to emails sent appears fine, but I prefer to manage my account on the EON Portal rather than via email!

Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.

11 Replies

Level 86

WizzyWigg

07-08-23

@retrotecchie

Is this via a browser? If so which one. It can happen if the browser hasn't got a default application to open the pdf.

Level 92

retrotecchie

07-08-23

@WizzyWigg

I can open PDF's in all of my browsers. I can also open the PDF if I go to my Statements section. I just get garbage if I try to download the PDF attached to my messages.

The script on the button has an error.

Level 86

WizzyWigg

07-08-23

@retrotecchie

Okay dokey. It was just a thought. Chrome for example is the browser that commonly produces that error response. Onward and forward. 🤔

Level 86

WizzyWigg

07-08-23

@retrotecchie

Just for interest may be. 🤔 I've set my browser to download and open, (it's normally set to not to open), the pdf statement file attached to my messages in my online account. Interestingly it downloaded BUT didn't open. I went to the file manager, clicked on the downloaded file, and yes it opened perfectly in Acrobat reader. 🤔 When I get bored I'll try a few different Operating Systems and browsers.

Level 92

retrotecchie

07-08-23

@WizzyWigg

The problem is that the link to dynamically retrieve your PDF via the Message attachments section uses a script to dynamically validate against your account number and then retrieves the appropriate PDF that way. The script is 'broken' or not correctly parsing XML. The download links to the individual PDFs in statements are a direct link to the physical document.

Level 86

WizzyWigg

07-08-23

@retrotecchie

My mistake I now understand where you are looking. I was being really stupid. Grey cell failure. Back to pencil and envelope. 👴

Level 86

WizzyWigg

07-08-23

@retrotecchie

Just gone into "Messages" clicked on the button opened no problemo. Tried 3 messages all worked. Using Brave. 🤔

Level 92

retrotecchie

07-08-23

I have five different browsers already. I'm burgered if I'm installing a sixth just to read message attachments when I can get to them via Statements!!! But it's a bug in the scripting on Chrome, that's for sure.

Community Team

DebF_EONNext

16-01-24

@retrotecchie I've only just come across this are you still having this issue? If you are let me know and we can flag it up to the tech team for you 😊

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