[Robinson109]

Hi

looking for advice… why are Eon next now taking two meter readings a month for my gas & electricity? 16th of the month then again at the end of a month?

I’ve got a smart meter, fixed tariff pay by D/D but the last couple of months they are deducting 4 transactions per statement?!?!

We check our statement after the 16th, add additional top funds if required as we ‘break even’ with the current dd payment and want to build up a small credit so trying to keep it slightly topped up before we start to switch the heating on again but the figures constantly change due to two lots of deductions a month?!!

can anybody please explain?

thanks in advance!

[JoeSoap]

@Robinson109

If you haven’t already done so, I would suggest contacting customer service with this one. See Contact Us in the purple section at the bottom of this page for details.

[runamonk]

I had a similar issue, except they were taking readings every week and expecting payment every week. I asked them to switch it to monthly via email and they switched it without issue.

[Connor_EONNext]

Hello @Robinson109, did you manage to speak to one of our Energy Specialists regarding this?