It's not an automatic process that when you change tariff, they reduce your payments. A phone call to Customer Services will sort that for you.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
If you use the estimated annual usage from your bill, apply your new tariff rates and take account of your credit/debit balance then you can use the resulting projected annual cost divided by 12 to get the right amount of monthly DD applied when you contact them. They can’t really argue with the facts 🤞
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
@TBG01 Hello 👋 I'm so pleased to hear that you decided to stay with EON Next but sorry to hear that you've had some trouble 😥 I'm just popping by to see if you were able to get your direct debit sorted out? Where you able to sort this online? Or through a Digi energy Specialist? We would love to hear an update 😀
Last edited by Anasa_EONNext; 05-12-23 at 19:22.
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