In the UK on average people move around 8 times in their lifetime. I personally think that I have already moved more than 8 times in my life but that’s another story for another time! 🌍
Moving home can be stressful and at times, it comes with a really long list of tasks that it is needed to complete. In my experience having a written list and working myself through it, it is what makes my move a little easier, as after two children, my memory seems to come and go and I don’t want to miss anything. 🙂
This past year, I found myself moving twice, you can imagine my joy in such a task! 😅
Moving house is never as easy as it may sound, it’s never moving some boxes from point A to point B. 😂
So, while working through my list of things that I needed to do, notifying the change of address is one of my priorities to make sure important documents don’t get lost. Within this priority is to notify my energy supplier.
Despite me working for E.ON Next, they are also my energy supplier as I do see how much effort they make to really make sure their customers have the best service. I know that there are a lot of mixed feelings about this, but in my experience I had a really poor customer service experience. Also, as I am someone really active on social media, for me E.ON Next has always been really good as I can access them at any time of the day everyday.
As a customer, I have been in touch with the team on whatsapp, they sorted out for me the move in and move out in a few clicks. My main responsibility was to make sure to provide meter readings on the moving date and the move out date from each property to make sure everything was logged in and I wasn’t going to put myself in a place where future bills may occur.
In the first property I moved, my gas supply was stuck with Octopus as the house was a new build. The previous tenants weren't aware that there were steps to take in order to register an account. It was a little bit tricky at first, as I found out that my meter wasn’t correctly registered with the National Grid. After following the procedures in which I had to personally get in touch with both companies to get it sorted, I have notified E.ON Next to try and regain the gas meter and there was no issue afterwards.
You are probably wondering why am I here telling you about my little crusade… Well, the point of this post is simply to share my experience and to highlight that we as customers do have the responsibility to work with the energy supplier and make sure things go ahead smoothly and when they don’t, I think reaching out and asking for help is always the best thing we can do.
What about you? What has been your move experience with your energy supplier? Have you ever had any issues? How have they been tackled? Do you have any ideas on what can change in order to make it simpler or better for the customer?
I can’t wait to hear your insights!
Moving home can be stressful and at times, it comes with a really long list of tasks that it is needed to complete. In my experience having a written list and working myself through it, it is what makes my move a little easier, as after two children, my memory seems to come and go and I don’t want to miss anything. 🙂
This past year, I found myself moving twice, you can imagine my joy in such a task! 😅
Moving house is never as easy as it may sound, it’s never moving some boxes from point A to point B. 😂
So, while working through my list of things that I needed to do, notifying the change of address is one of my priorities to make sure important documents don’t get lost. Within this priority is to notify my energy supplier.
Despite me working for E.ON Next, they are also my energy supplier as I do see how much effort they make to really make sure their customers have the best service. I know that there are a lot of mixed feelings about this, but in my experience I had a really poor customer service experience. Also, as I am someone really active on social media, for me E.ON Next has always been really good as I can access them at any time of the day everyday.
As a customer, I have been in touch with the team on whatsapp, they sorted out for me the move in and move out in a few clicks. My main responsibility was to make sure to provide meter readings on the moving date and the move out date from each property to make sure everything was logged in and I wasn’t going to put myself in a place where future bills may occur.
In the first property I moved, my gas supply was stuck with Octopus as the house was a new build. The previous tenants weren't aware that there were steps to take in order to register an account. It was a little bit tricky at first, as I found out that my meter wasn’t correctly registered with the National Grid. After following the procedures in which I had to personally get in touch with both companies to get it sorted, I have notified E.ON Next to try and regain the gas meter and there was no issue afterwards.
You are probably wondering why am I here telling you about my little crusade… Well, the point of this post is simply to share my experience and to highlight that we as customers do have the responsibility to work with the energy supplier and make sure things go ahead smoothly and when they don’t, I think reaching out and asking for help is always the best thing we can do.
What about you? What has been your move experience with your energy supplier? Have you ever had any issues? How have they been tackled? Do you have any ideas on what can change in order to make it simpler or better for the customer?
I can’t wait to hear your insights!
Last edited by DebF_EONNext; 07-08-23 at 08:48. Reason: remove featured
