Just make sure your phone is fully secure - in case you lose it. Having survived 50 plus years of adulthood without an app to manage things, I feel relaxed about avoiding their temptations.
I've always considered myself late to the party with anything IT related. I only got a smart phone three years ago. There's always a risk associated with anything. People can get mugged coming out of the bank with their wallet full of cash... I rarely use cash now. I gradually adopt things if I think they will be beneficial to me and now I could pretty much do without a computer as I do the bulk of my banking, emails etc. through my phone. Sometimes I'm out walking and only carry my phone and keys. I've walked past shops and realised I could do with something and simply pay with my phone.
Yes, I could try to keep avoiding progress but being quite young, well, under 70 😂, I'll take the risk and use the available tech that I grow comfortable with to make life easier during whatever time I have left... and that could be many years for all I know 🤞
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
Well if you had been an NPower client you could have had one just like that. A good old Duet 2. Totally steam powered, which makes it ideal telling tea ☕ time. 😂
Well if had been an NPower client you could have had one just like that. A good old Duet 2. Totally steam powered, which makes it ideal telling tea ☕ time. 😂
Speaking of IHDs and Apps... I've just remembered the topic of this thread. So where am I?
Having first requested a simple tariff update to my smart meters and IHD on 24 June 23, here I am today, four weeks later, still with the wrong rates showing and no usage info on the Eon Next and Bright Apps since 7 July.
I have been asked for photos, which I sent. The delay in getting a correct update has been blamed on the HAN, the DCC and a glitch causing non-DD tariffs to be applied instead of the correct DD ones. I have conversed with three energy specialists and have had early exit fees applied to, and subsequently removed from, my account. MY DD was increased and then put back again. I have submitted complaints on 29 June but not even received any acknowledgements.
I was originally told the update would be applied immediately and would show the next morning. It did but was incorrect. Having requested another update on 19 July I am now told it will take 3-5 working days to update... I'm still waiting, of course. I have been told two different ways to reset my IHD and on the reply to my most recent polite request was not advised to reset the IHD at all.
There have been members here who had similar issues who now have had the correct rates applied to their IHDs for a few days now so has the 'non-DD glitch' been resolved? Who knows.
Clearly these things are not as simple as meets the eye. That said, there must be many people, far more than post on here, that are having to request these updates. It's very odd that the customer service advisors are not all giving out the same advice and that there has been a lack of general communication to smart meter customers outlining the issues around IHD updates and some kind of idea of when these issues might be resolved.
End of sermon. I'll continue to wait patiently 🙄😂
Just so you don't feel totally alone, despite numerous requests to have tariff updates applied to my smart meters, I've also still got non-DD rates showing instead of DD rates, however both Eon Next and Bright apps are showing usage - Eon Next latest is 19th July Electricity, and 18th July Gas, Bright is Friday 21st for gas and Saturday morning for Electricity 🙄
Ah now that’s interesting. Looks like the two issues are separate, at least in your case. There does tend to be a bit of a lag with usage data in these apps so it looks like yours are working fine. Just checked my IHD and apps and all still the same ☹️
Did you try resetting your IHD by any means?
Has the usage as shown in your apps always been reasonably up-to-date recently or have things just suddenly caught up?
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