[WizzyWigg]

Originally Posted by JoeSoap

@WizzyWigg

I was expecting it to be tomorrow but @Mailman seems confident that his readings and debit transactions show on his account in the late afternoon of the day the readings are taken.

If nothing by Monday it will be another email to customer service I suppose ☹️

I've never historically had the info the same day as the reads, but I think my little old setup is in some kind of time warp. A Bermuda Triangle. I've still not got readings for Sunday, where @Mailman has.

[JoeSoap]

@WizzyWigg

Right. Well, time will tell how long (if ever) it takes for mine to appear 🤔

[Mailman]

Originally Posted by JoeSoap

I was expecting it to be tomorrow but @Mailman seems confident that his readings and debit transactions show on his account in the late afternoon of the day the readings are taken.

If nothing by Monday it will be another email to customer service I suppose ☹️

Just a picture to show that things can work on a schedule as you can see by the message list - the statements I get are on the 2nd of each month covering the previous calendar month and the smart meter reads appear late pm on the 1st of each month (along with the transaction amounts) in my online account. I'll repeat that I just happened to start being supplied by Eon Next on 1st October 2020 hence my billing period lasts e.g. from 1st - 30th September, 1st October - 31st October etc.

Fingers crossed yours appear very soon 🔎

[JoeSoap]

@Mailman

Yep, yours are as regular as clockwork, bang on the day. Where is that list of messages to be found?

[WizzyWigg]

Originally Posted by JoeSoap

@Mailman

Yep, yours are as regular as clockwork, bang on the day. Where is that list of messages to be found?

Page down in your online account.

[JoeSoap]

@WizzyWigg

Ah, ok… thanks 👍

So it’s a list of emails and letters I should have seen already. I’ve just had a look at old emails on my phone and my notifications of my Energy Statements normally come in any time between 5th and 9th of the month (11th and 13th a couple of times) but mostly on 7th and 8th so there’s time yet.

Interesting that @Mailman gets his statements on the exact same day every month 🤔

I’ll check out the list in my online account when I manage to get on the pooter later. Not sure I’ve ever looked in there before as I always see the emails shortly after they come in.

[WizzyWigg]

Originally Posted by JoeSoap

@WizzyWigg

Ah, ok… thanks 👍

So it’s a list of emails and letters I should have seen already. I’ve just had a look at old emails on my phone and my notifications of my Energy Statements normally come in any time between 5th and 9th of the month (11th and 13th a couple of times) but mostly on 7th and 8th so there’s time yet.

Interesting that @Mailman gets his statements on the exact same day every month 🤔

I’ll check out the list in my online account when I manage to get on the pooter later. Not sure I’ve ever looked in there before as I always see the emails shortly after they come in.

I think @Mailman is one of the privileged few. If only we could clone his setup and distribute throughout the country wouldn't that be wonderful. 🤓 Keep dreaming. 😂

[JoeSoap]

@WizzyWigg

Here’s a picture of my messages (must learn how to do screenshots on the PC) back when they arrived regularly without loads of other stuff obscuring them.



All over the place 😂

[Ian413]

Mine take a few days to appear, latest usage information as of today (Friday) is from Tuesday. It does arrive eventually, although it missed a couple of days at the start of October. Personally I don’t use the usage information there, preferring to stick to my trusty spreadsheet.

[WizzyWigg]

Originally Posted by JoeSoap

@WizzyWigg

Here’s a picture of my messages (must learn how to do screenshots on the PC) back when they arrived regularly without loads of other stuff obscuring them.



All over the place 😂

Wish mine looked that tidy 😂.
Assuming you are a Windows user these might help.