Morning. I'm terribly sorry to say it but I think you have joined the club. It might be possible the electric might change again as mine took 3 days to settle at a non DD state. Needless to say mine are still wrong. 🙃
I have to say that my wrong rates have stayed at the same level of wrongness since they were updated over a week ago. I don't think anyone would dare mess with my account again and wouldn't be surprised if it has a ☠ symbol on it warning-off any unsuspecting meddlers 😁
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
I have to say that my wrong rates have stayed at the same level of wrongness since they were updated over a week ago. I don't think anyone would dare mess with my account again and wouldn't be surprised if it has a ☠ symbol on it warning-off any unsuspecting meddlers 😁
I wouldn't be surprised if they have put a note on your account saying, 'Any changes can seriously damage your health '. 😂😂
I’ve had the same problem with my Home Display not updating to the correct prices that they’ve agreed to .all the technical say is wait 24hrs ,been going on now 2 weeks, getting know where .also the online eon next app doesn’t show the correct usage as well some days it’s 26p & 24p for gas & electric .but they don’t seem interested in trying to sort out there problems for me.
I’ve had the same problem with my Home Display not updating to the correct prices that they’ve agreed to .all the technical say is wait 24hrs ,been going on now 2 weeks, getting know where .also the online eon next app doesn’t show the correct usage as well some days it’s 26p & 24p for gas & electric .but they don’t seem interested in trying to sort out there problems for me.
I agree this issue is frustrating, but I think we have to let the tech bods resolve this issue. They are aware of it.
I know I've said this before but if anything switch to kw/h and go back to basics, it's what we did before all this technology was around. Take your daily kw/h x tariff + standing charge and that will give you a pretty accurate costing. It's also great for keeping the old grey cells from seizing up. 👴
Watching 👀 the energy usage is really what we need to be doing and the lower the kw/h the less you pay. Simplz. 😉I
I'm afraid they're not going to go away, it's what the government wants. I still read my own meters for two reasons. To accurately know what energy I'm using and to know how much it's costing, before the bill arrives 😉.
...also the online eon next app doesn’t show the correct usage as well some days it’s 26p & 24p for gas & electric .but they don’t seem interested in trying to sort out there problems for me.
Seems there's a new build app on the way. See here
One other little twist in the tale. Some may remember that I was charged two lots of £75 early exit fees which were returned through a customer service gesture of £150. I just had a look in my account and these transactions have vanished into thin air. I never did get any response to my complaints so maybe they just got rid of the evidence 🤔😂
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