[adrirene]

Originally Posted by Mailman

The great thing about Loyalty v4 is the no exit fee to another Eon Next tariff, be it Next Flex or another one that might come along in the future. If prices rise (as currently predicted) in Q1-2024, then, the already marginal difference for me, swings back in favour of loyalty v4.
😀

I have just changed from (Next Loyalty Fixed v4) to (Next Pledge Tracker 12m V2)

Have been billed £150 exit fee.

Thought you only had to pay if you left E.ON.

[JoeSoap]

@adrirene

Contact customer service using one of the means listed in Contact Us in the purple section at the bottom of this page. They should be able to put that right for you.

[Mailman]

Originally Posted by adrirene

I have just changed from (Next Loyalty Fixed v4) to (Next Pledge Tracker 12m V2)

Have been billed £150 exit fee.

Thought you only had to pay if you left E.ON.

Indeed you are correct . I moved from Next Loyalty Fixed v4 to a different tariff recently and the message that I received initially - the 'We've updated your energy tariff' message showed probably what you are seeing



However the £150 never appeared as a transaction on my account or appeared on my . pdf statement. I therefore didn't bother wasting my time by trying to get hold of customer services. So if your situation is the same as mine just ignore this false message but do check your transactions page and your next statement to make sure you don't get billed on this. If you do then contact Eon Next as soon as you see either of these things to get the charge rescinded.

[adrirene]

Just checked my account

Your latest transactions

Early exit fee gas
29 Nov 2023
-£75.00

Early exit fee electricity
29 Nov 2023
-£75.00

will contact customer support

Thanks

[JoeSoap]

@adrirene

I got charged exit fees of £150 as a result of asking for a smart meter tariff update. It was all put right with an email to hi@eonnext.com.