A couple weeks back we had new smart meters installed. So far it's been fine. The Electricity meter read has been automatically submitted/taken but the gas meter has not been submitted or read. I've received our bill and sure enough we've only been charged for electricity.
Should I do it manually or is there a way I can tell it to submit a read?
It can take several weeks for smart meters to become fully functional. I would submit a manual gas reading and only start to chase things six weeks after installation if there is still a problem.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
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