Some customers who did not receive monies they were entitled to have now been properly compensated. But the incompetence which allowed these error to be made is quite staggering.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
I've not heard any further update on the Provisional Order they slapped Eon with either...
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
I was one of OVO's first customers back in the day. The only reason I'm not with them now is that they don't cover my area of Wales. I dodged a bullet there!
Mind you, that was in the days of 6p a unit for leccy, 2.1p a unit for gas, no standing charges and 3% interest on credit balances! Happy days. I got a better return on shovelling money onto my energy account than I did putting it into an ISA.
Free leccy and gas for a quarter, plus change, one time!
I've always believed that there will always be times when things go wrong even in the best run organisation. The real test in my eyes is how organisations deal with problem, putting things right to the customers satisfaction.
Ofcom recently released some data on broadband supplier and complaints. Personally i think all of the suppliers are doing very well. But the figures quoted are those that get to OFCOM - not the level of complaints received by the suppliers. Some clearly do better than others at rectifying their mistakes and placating customers than others. But the incidence is still very low and I wouldn't let this data influence my choices too much. But when you hear the detail behind some of these complaint and how they're handled (or not!) then it does make you consider whether the ethos running throughout the company is good enough. Some of the policies of Eon Next surprise me greatly, and I wonder whether the protestations of great service by management are backed up on the shop floor.
Most complained-about telecoms and pay-TV providers revealed - Ofcom
@meldrewreborn
If everything worked perfectly every time then it would be a strange old world. You are spot on when there is a problem. Management propaganda in many companies needs to be reviewed with respect to actual performance. The old sayings: "Actions speak louder than words" and "Singing from the same hymn sheet".
Its official. Accoding to ofgem, EoN are off the hook for allegations of practices which "notably resulted in excessive call waiting times for its customers and high call abandonment rates"
In recognition of its failings, E.On has agreed with Ofgem a redress package totalling £5 million. The package comprises of:
£8 payments to 500,000 customers who were potentially impacted by the poor customer service provision during the relevant period. This totals £4 million; and
An additional payment of £1 million to Ofgem’s Voluntary Redress Fund (administered by the Energy Saving Trust).
Whilst I'm the sort to think that telephone call centres are a 20th century thing, and that a brisk email to tell them how soon you'll stop your payments if they haven't got back to you is probably going to get their attention more effectively than 'ring.ring......ring.ring......', there might be some of you who are amongst the half a million people who tried phoning them about stuff and got nowhere. Moderators could devise a new special email address or forum thread stating the method and contact details for minimum-work processing of enquiries about £8 payments. I don't recommend phoning them about it. That on-hold music is ghastly.
Hey @wizzo227 , the customers who were affected by the lengthy wait times have all been contacted either by email or letter. They will receive the £8 automatically as either a direct credit to their account, credit to their SPAYG meter or as a post office voucher for prepayment customers, so no need to contact us 😊
Last edited by DebF_EONNext; 17-06-23 at 20:18.
Reason: tagging
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