The IHD is not showing the new prices, etc. tried resetting it and it’s not worked. Spoke to support via WhatsApp who suggested it could take four weeks to update!! I said that last time they sent a hit to meter to update the IHD. Any ideas what to do?? Thanks 😊
Not updating
-
Hi Guys, just refixed to Next Loyalty 12M Fixed Rate - July 23 Issue 1.
The IHD is not showing the new prices, etc. tried resetting it and it’s not worked. Spoke to support via WhatsApp who suggested it could take four weeks to update!! I said that last time they sent a hit to meter to update the IHD. Any ideas what to do?? Thanks 😊 -
22 Replies
-
Best Answer
Best Answer
Thank you so much for the update. It's much appreciated by us all. So glad to hear all back to normal. I'm sure we would all like to see those tariffs and charges coming down further 😀. Enjoy the weekend. -
@NickJB73
What is the start date of the new fix? As it's called Next Loyalty 12M Fixed Rate - July 23 Issue 1, I'm wondering if it doesn't come into effect until July 1st? The same time as the OFGEM cap comes into effect.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Looks like this fix is being offered to those within the 'normal' window that has taken place at the 45'ish days to go? of the end date of the whatever fixed price tariff folk have been on up to now. To @NickJB73 look on your online account (in the tariff section) to see when your present fix ends and this new fix starts. If the fix has already taken place (and this is what you are being billed to) perhaps your IHD will take a little time (don't ask how long because I don't know) before it shows updated tariff rates.
I'd be surprised if this fix is in effect before July 1st but you never know. 😁 -
@WizzyWigg
If that's a 12 month fix, then the SVT should be around the same sort of ballpark, fingers crossed.
-
-
@retrotecchie
PS it looks like the next loyalty doesn't start until end of June -
Yes my current offer didn’t end till July, but I asked the question and they allowed me to swap straightaway 👍👍
-
@NickJB73
You can renew a fixed up to 45 days before the old one ends. Normally the new one will kick in at the end of old.