How do you get Eon to actually respond to a complaint rather than have the same advisor completely wash over the issue then tell me he's closing it when I've asked for it to be escalated about 5 times now?
I've emailed ceo@ and unhappy@ and dont get any response from there.
Really so frustrating!
Ah now, that is a trick that we haven't quite worked out yet. More than likely, you will end up having to ask for a deadlock letter and then take it to the Ombudsman. Keep a record of your emails and calls as they will form an important part of the complaints process.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
i get the impression that there is no escalation route because of the thin management structure. Staff are authorised to deal with an issue on their own, without having to refer to higher levels. Personally I think it’s a very poor system- how are staff going to learn from those with more experience and knowledge?
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
How are you getting on with your complaint? Is there anything that we may be able to support you with on the Community, perhaps if you let us know a bit more about your issue we may be able to offer some advice?
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