[Beki]

@JohnT Your estimates are always based on your yearly average (just like with a fixed DD), broken down into 12 months. As long as the meter was sending readings recently eg last 3/4 months, then your estimated usage (EAC) will adjust and bring your estimates down. 😊

[JohnT]

Originally Posted by RightEyed

Hi all.

Our electricity meter appears to be in a 'frozen' state for the past 3 to 4 weeks. The issue only came to light when I came to submit a meter reading last week only to notice the reading didn't appear to have moved on from the previous months'.

The LCD screen cycles in a loop displaying the following:

06920kWh, 00000kWh, £21.02, 06920kWh, 00000kWh, £21.02 etc.etc.

The LCD screen also permanently displays the letter 'A' in the top left hand corner.

I have reported the issue to an Energy Specialist who said they would pass this on to the relevant team.

Has anyone had a similar issue?

As we pay for our electricity upon receipt of bill rather than by direct debit I am anxious to resolve this issue as soon as possible.

Any advice would be welcome.

Regards

#RightEyed , It has been two months since we reported our meter failures with the same problem.
Has your meter been repaired / replaced yet?
I'm still waiting.

[JohnT]

Originally Posted by Mailman

Having two Eon customers report essentially the same identical issue is indeed troubling. This implies a big issue (with this particular meter brand) that hopefully will be picked up by the online staff especially as the gas meter reads are still feeding through.

@Mailman, the valuable point you make here is reinforced on the Facebook group E-ON NEXT DISCUSSION GROUP (NEW) where yet another EonNext customer has exactly the same problem with exactly the same meter!

[maxamus73]

@JohnT
another one here,
smets2 es10b frozen for 3 weeks.

[meldrewreborn]

Originally Posted by Beki_EONNext

@JohnT Your estimates are always based on your yearly average (just like with a fixed DD), broken down into 12 months. As long as the meter was sending readings recently eg last 3/4 months, then your estimated usage (EAC) will adjust and bring your estimates down. 😊

Personally I think that once a meter is reported as non functioning - the cumulative reading thus not changing - the the supplier should only be able to bill on an estimated basis for say 1 month. For the next month they should only be able to bill 50% of month 1, and after that they should not be able to bill at all. Such a system would, by putting suppliers under a powerful financial incentive, ensure that customers get their meter replaced much more quickly than currently seems to be the case, and would limit the amount of time customers are billed on an estimated basis, something that is always going to be unsatisfactory.

priority is being given to the installation of new smart meters rather than replacing faulty existing meters. It also means that functioning non smart meters are being replaced while other non functioning meters are being left in situ - which makes no sense at all.

it’s part of the licence conditions that customers are metered with accuracy and fairness, and they are not under current policies.

[retrotecchie]

@meldrewreborn

It is actually a legal requirement that any meter must be capable of accurately recording energy used in a property. Smarts, IHDs and anything else are purely niceties and not actually part of the legal requirements of the Metering Regulations. As soon as a meter fails to accurately record usage, it MUST be replaced in as timely a manner as possible. This has nothing whatsoever to do with quotas for rolling out new smart meters, or eventually replacing old non-smart meters. The Metering Regulations and Electricity Supply Act trump OFGEM or energy supplier 'policies' and failure to comply is a breach of the licencing conditions as you correctly state. But enforcement is practically non-existent as OFGEM have no real 'teeth'.

Schedule 7 of The Electricity Act 1989. Section 10 para 2 states:

An authorised supplier shall at all times, at his own expense, keep any meter provided by him to any customer in proper order for correctly registering the quantity of electricity supplied and, in the case of pre-payment meters, for operating properly on receipt of the necessary payment.

[JayJay]

October 2024: Another EDMI meter doing the same, "A" in the LCD and values not incrementing.
Bright app not showing any power, so DCC isn't getting data I guess.
Emailed Eonnext today.

Update: Email reply the same day to confirm no data being received, and fault passed to "smart academy" but could be up to 6 weeks for a response!

I REALLY hope that we don't get a bill for this period based on the previous 12 months as we had solar/battery installed in July and our (now dual rate ev3) electricity bill has plummeted since then.

[AAAAAAnna]

another one frozen smets2 at least a month.. I have provided the same meter readings like previous month

[enjoylife]

Hi all..

I noticed this thread has been going on for a long time and number of customers but still doesn’t mention any resolution / fix.

I now have exactly the same issue with my EDMI ES-10B meter with letter A showing on top left with number cycling through but not getting updated and lost connection to all apps.

I have reported this to Eon but would be good to understand how were previous similar cases resolved:

1) Did anyone managed to get their existing meter working again and retrieve all usage data?

2) Was the meter replacement the resolution or any other resolution that was done - please share. In any case, was missing readings data retrieved at all or was all lost?

3) How were the missing readings data issue handled by Eon? Did they acted fair and based it on previous months (specially with people on TOU tariffs like Next Drive)?

Thanks in advance.