It has now been nearly two days since I installed the Bright app and registered and unfortunately I'm still seeing the same "We are now getting your app up and running!". This shouldn't take more than 24 hours, which makes me think either the app isn't working or there's a problem connecting, maybe the same connection issue I'm getting with my IHD?
@milleniumaire Do you have any feedback on this? Did you check with our customer service if we are actually receiving the readings from your smart meters?
I wonder if that could be the issue in why the Bright up is not working ?
@milleniumaire Do you have any feedback on this? Did you check with our customer service if we are actually receiving the readings from your smart meters?
I wonder if that could be the issue in why the Bright up is not working ?
My IHD doesn't work, the Bright app doesn't work, I'm not getting any response from Bright app support and I've heard nothing from EON Next support, since I reported the issue nearly 3 weeks ago.
Without help from someone to rule out connectivity issues I have no chance of getting to the source of the problem!
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Thanks for the link, both meters recognised as SMETS2 smart meters.
Does this site confirm that readings are being received by EON Next? Obviously EON Next are the best people to confirm communication with my smart meter, but given they are showing zero interest....
If it's a DCC issue, nothing is going to work. End of story.
I agree, but how am I supposed to determine if it is a DCC issue?
The registration process for Loop seems to be more involved than that for Bright and they send emails to confirm progress, or not. Hopefully, if there's an issue connecting they may be able to provide me with some details.
I'm also considering switching to Octopus Energy as they have much better customer support ratings than EON Next. I didn't choose EON Next, I was migrated when my previous supplier failed.
If I need help from my supplier to resolve this issue, there's no point staying with EON Next.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
