We took ownership on 10/02 of a new flat supplied by E.ON. Today I sent an email to set up our account, supplied meter readings and even pointed out that there was a balance >£160 on the meter when we got the keys which is not our usage/responsibility. Despite this, the balance has been added to our prepayment account. I’ve request that it be removed but have not had a reply.
@Yakuzakitty Has your account been set up already? If not, when it is set up there will be a code given to you to collect from the shop to clear the debt.
We can do this today for you if you want to pop us a whatsapp message on the number above that @retrotecchie provided, or you can get in touch via Facebook or Twitter. 🙌
If its not sorted quickly get in contact with them again. Be prepared to be firm and DEMAND action. If they fail make an immediate complaint - see blue box below.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
It's only been two days and it's the weekend. They are not the best in the world at responding in a timely fashion, but even so, give them a chance. They will need to issue new cards or keys for the meters to apply a code to 'wipe' the meters and allow you to start from scratch. In the meantime, keep receipts for any topups you put on your meters because if they are showing any debt, some of the top up will be applied to the debt.
If they are smart prepay meters, all the resets can be done remotely, but the teams that deal with this only work Monday to Friday. Chase them up, but they need longer than the weekend!
Last edited by retrotecchie; 12-02-23 at 13:32.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Totally agree that at the weekend things can take longer - just more than a bit miffed that I gave them all this info in writing when I requested the account be set up and it was all totally disregarded. In fact the email I received confirming the account had been created has details of the wrong tariff too, so it’s a comedy of errors.
It’s a digital top-up not a key or card meter so we can top up online, but they won’t restore our power until the balance has been cleared so we’re now with no power until it’s been sorted. Nightmare!
I feel your pain. I'd be tempted to try phoning them first thing tomorrow, or try the out of hours meter team today. They can be reached on 0808 501 5088
@Yakuzakitty Has your account been set up already? If not, when it is set up there will be a code given to you to collect from the shop to clear the debt.
We can do this today for you if you want to pop us a whatsapp message on the number above that @retrotecchie provided, or you can get in touch via Facebook or Twitter. 🙌
Hi @Beki_EONNext, my account has already been set up and nothing was mentioned about any code! I will send a message on WhatsApp, thank you.
@Yakuzakitty I'm so sorry that wasn't done as it should have been issued with every new tenancy.
Don't worry though, the Digi team you'll get on Whatsapp can sort that out for you and it'll be sorted in a couple of hours. 😊
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