Can anyone tell me where I can read my statement (on my computer) please?. I've just download the app to my phone & can see it there but need better eyesight to read it as it is so small. I can't see it when I login on my computer
Statements
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Best Answer
Level 9227-01-23Best AnswerGo into your account on the website, go to Transactions and Statements, highlight the Statements tab and then you can download the full PDF versions of your bills, and zoom them to any size you like.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Community Team28-01-23Hey @BrianB,
Did you manage to get sorted with the fab advice from @retrotecchie? If you would prefer we can issue you with a paper statement in large or extra large print, if you get in touch with our energy specialists they can help get this sorted for you 😊"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
E.ON Next Poll - How much do you know about the Priority Service Register? - If you have a spare 2 minutes 🕑 we'd love if you complete our poll about the Priority Service Register 🤗 -
Level 528-01-23@DebF_EONNext
Unfortunately No, because when logged in to my account Transactions & Statements does not appear as so there is nothing for me to highlight/click on as suggested
I already get print copy of statements thank you - in fact one arrived this morning with the plea "to go paperless" which I would love to do but only if I can do/see everything.
(Added comment) I've just checked again & what I said about not seeing Transactions & Statements is true for my energy usage account but it does appear for my FIT payment account.
Last edited by BrianB; 28-01-23 at 12:46. Reason: To add something
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Level 9228-01-23
If you look in the My Bills section, there is a thing that says 'View statements and payments. Click on the purple arrow to the right and it will take you to the section I outlined earlier.
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Community Team28-01-23To find your bills @BrianB follow these steps:
- Click on My Account in the top right of the screen
- Select View Your Bill
- You will be taken to Billing History
- Scroll further down the page until you see your transactions
- Next to the word Transactions you will see either Bills or Statements
- Click on the tab that says Bills (or statements) this will take you to the section @retrotecchie has posted above
- Click on the bill you would like to download.
I hope this helps 😊Last edited by DebF_EONNext; 28-01-23 at 12:54. Reason: spelling
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Community Team28-01-23Are any of your transactions showing for your normal energy usage @BrianB? When you log in it should show the 2 account numbers and you should be able to switch between them. If not it could be that your FiT and normal energy accounts haven't been linked together on our system, if you contact our energy specialists they will be able to link your accounts for you so that you can see the usage for both 😊
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Level 528-01-23@DebF_EONNext
Thank you. Got it
Don't know why I couldn't see it before, but at least I now won't have to "bluetooth" images from my mobile.
Brian
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Community Team28-01-23Fantastic news, glad you managed to find it 😊 if you need anything else just give us a shout!
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Level 131-01-23@BrianB
Hi, does anyone know where to see Gas billing and statement info, we have both Gas and Electric and i can only see the electric info.
Am I doing something wrong, serachin botht he app and online and can't see any Gas info?
Cheers
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