Can you post an actual screenshot of this email with personal stuff blanked out?
Just to add that the in day adjustment can work both ways so that if you used LESS than your baseline usage during the six 30 min periods between 1-4pm on that day that would have had a negative impact on the typical 2.02kWh and adjusted this downwards.
@Actual Same here I had an email saying sorry you didnt meet your target , funny that because no one was in the house that day only fridge freezer , camera and modem on . Im thinking there is something amiss happening here . wont be doing it again thats twice out of 4 times now , but what do you expect we are being robbed anyway
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