I moved into a property 3 years ago and there's no display for the smart meters.
I contacted eon and was told they don't replace displays but I could buy one and actually sent me a link to one I could buy - but, here's the catch, also told me it wasn't compatible with the old smart meters which I have.
When I replied okay so how do I upgrade my smart meters I was informed that eon don't upgrade smart meters whilst the old are still working 🫣🙃
Sooo does this leave me in limbo with no display for the long foreseeable future? Seems crazy to leave old tech in situ but stop supporting it?
You 'old tech' meters were installed by a different supplier. E.On Next didn't even exist three years ago. Supply of the IHD would have been the responsibility of the original supplier. Quite possible that there may have been an IHD supplied but previous residents took it with them, although as they are paired to specific meters, it's no good to them.
what you can do if your meters are working and sending readings back is to use something like the Bright app from Hildebrand which will allow you to track your usage without needing to buy an IHD.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
there may be displays compatible with you meters - can you post images?
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@retrotecchie you have given @StrawberryGrace some great info there. We will replace an IHD as long as it is within the warranty period (12 months from date the meter was installed) however it is correct that we would not upgrade smart meters if there is smart already in the property as they still work and communicate with us just as well as the SMETS2 does. We actually get all of our data from the meter itself and not your in home display and it's recommended that you take readings etc from your meter itself as this is most accurate, however as mentioned above there are alternatives that you could try 😊
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
