[Ashleyman]

I have been unable to submit meter readings since being moved from nPower several months ago. I am on a dual rate tariff but the meter readings submission screen only shows one field of entry.
I have queried this but had no satisfactory response so far other than it is being looked into. Each time I query it I advise the latest readings and hope they are logged somewhere.
In the meantime, direct debits are being taken and my account shows a false credit balance because no energy charges have been added on.
I am concerned that I am racking up a large bill and want to get this sorted so that I know where I am.
Any suggestions as to what can be done to sort this out would be very much appreciated.

[Beki]

@Ashleyman I have tried to pop you a private message however I believe your settings are off for that. If you hover over my name, you may be able to see a link that says 'private message'. You can pop me a message there if you like wiht your account details, and a contact tel no and I'll have a look into your account.😊

[Beki]

@Ashleyman Hey there - Beki here! I wonder if it would be possible to check all your meter details with you. I'll be on social media (FB and Twitter) tomorrow from 930am-230pm and 5-10pm if you would like to pop me a message with your account number and photos of your meter including your serial number. I have found when people were not able to put meter readings through online it could be that we have some incorrect details about your meters or a missed meter exchange. It is definitely worth us looking into for you as it is a problem that can easily be rectified. Hope to hear from you soon. 😁

[Ashleyman]

@bekig Sorry for the delay in getting back to you, had a few other things to deal with. I don't do social media so can't do what you ask - any other means of communicating with you?
I have done some rough calculations and I believe I am looking at a bill of several hundred pounds when it all catches up and that does worry me.