I’m sorry but I just don’t understand your replies. If this is a new installation and the meter and or the IHD is defective keep on reporting it to customer services and if you have been waiting a while already make a complaint.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
If you're having trouble with your smart meter or IHD I would recommend you get in touch with our energy specialists they will be able to look into this further for you and hopefully get your smart meter working smarter for you again 😊
As for the app for the time being we have removed the usage section as this wasn't working as it should, the decision was made to remove this for the time being as we don't want customers to receive incorrect data, this is something that is being looked into and we are making improvements and hoping to get it up and running again ASAP however we don't have a timescale for this at the moment.
If you don't have an in home display I know there are alternatives out there that you can use, we have lots of members in the community that use alternatives to monitor their usage, if you search in the smart meter section of the forum you will find lots of advice in there on how you can monitor your usage 😊
Last edited by DebF_EONNext; 05-03-23 at 19:13.
Reason: Grammar
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
Hi. I’m on an eon next discussion page on fb. And people that are on there that have said because the Eon next app has been down over a month. They are telling people to download Hugo. Does this still keep you with Eon next and will u still be able to use Eon next app once working?
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