Switch off the IHD, leave it for two hours, switch it back on and allow it to resync. May work, but is your meter itself actually sending readings back to E.On Next which are showing correctly on your bills, or are they estimating the readings? If the IHD doesn't show any consumption after a reset and no readings are going back, your gas meter needs an engineer visit.
Last edited by retrotecchie; 09-01-23 at 18:02.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
But If the supplier is not able to pull data from the meter then it can be down to a meter firmware issue. Meter manufacturers are responsible for firmware updates. You can check data flow by signing up to the App BRIGHT. Your supplier can also ask the DCC (the network operator) to carryout a remote reset of the communications hub. It could also be an E.On Next problem.
They use secure software to connect to the DCC Network (known as an Adapter), this can cause issues.
In sum, only E.On Next can resolve this problem for you, now that all seems well ( although clearly all is not well because the messages are not getting thorough) with your communications hub.. As I've said before supplier support for smart meters tends to fade rapidly if the meter is still measuring consumption.. You may well need to make a complaint and even go to the ombudsman. Success is not guaranteed.
Last edited by meldrewreborn; 09-01-23 at 18:25.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@DanielB it's so nice to have you in the community! I love to see how you all members support and help each other. That is the community that we are proud to have and we all enjoy having you around.
In regards to your electric smart meter, I would say that the lights have been on suggesting that we do receive the readings correctly. If the IHD hasn't been updated for months, could be connected with a change of tariff. When the tariff changes, sometimes IHD's can be a little temperamental which means that our teams need to send the update through our system with the new tariff details to let it work again.
If you get in touch with our team, I am sure they will be able to do that for you. Once they send the input, it n take up to a couple of days for the IHD to restart with the correct information and readings.
Of course if you have further questions feel free to ask here as well. 😀
I have tried talking to eon via email but they just suggest to reset the IHD by turning it off and on again. I’ve tried this a few times with no success .
I’m not sure you are getting the gas readings as they don’t appear in my account, just electric smart readings, and I’ve also signed up to bright and they aren’t in there either. (Again just electric)
This suggests to me it’s not communicating, but then the lights are on suggesting otherwise.
My guess is that the meter is fine it’s just not configured correctly at your side so the meter reading are effectively being ignored but unfortunately I’ve no way of knowing for sure or no way of fixing it.
The only other reason why I can see for the meter having all the right lights on is that the meter is communicating with us but perhaps might be giving blank readings. If so the specialist team will need to get involved and see if they can book an appointment for an engineer to come out or correct the error remotely.
I would probably try to get in touch with them through social media platforms and explaining that this is not to do with the IHD in itself perhaps so they can run a overall full diagnostic.
@DanielB this is the thread where we have added all the different ways to get in touch with our customer service. Let us know how you get along. Would be interesting to find out what is the result of the investigation 😀
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