@WizzyWigg
as the readings get though sometime the presumption must be that everything is set up right.
The gas mater supplies it reading via wireless to the communications hub and then onwards. Its likely to a fault between meter and the hub. The meter is powered by a long life battery and these are known to fail, Eventually your meter might be unable to measure at all if the battery fails even more. However, suppliers are reluctant to exchange the meter (only solution!) when they are still measuring correctly, the loss of smart function to you is not deemed that important.
But you can but try. Send an email with" smart gas meter not sending reading " as the message title and yo detail and description of the problem in the message text. But if you work on the basis that nothing will be done you'll not be disappointed, and if something is done you'll be delighted.
I thought you might like to see the update I received this afternoon from a lovely young lady at HQ:
Known issue - Smart reading files are coming from the meter to BOL, however they are blank/missing read data. This is a known industry-wide issue. We're waiting on a fix for the issue, but we don't have a timeframe for this. An engineer will not be able to fix this and we need the customer to give manual reads for now.
Last edited by WizzyWigg; 08-02-23 at 16:00.
Reason: Spelling mistake
Another customer reported that they could see the data on their hub, electricity readings were reaching the supplier but gas was not. Your readings are not even getting to your hub. The problem with all this is if the information you are given is incorrect for some reason, you have little or no basis for querying it.
I'd ask the "lovely young lady" (is that relevant?) how her explanation prevents data from the meter reaching the hub in your home, as the BOL is not in your home. It stands to reason if the data isn't getting even as far as the Communications Hub, anything further downstream is obviously not going to get anything.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
