To me its unacceptable but that's a standard response, although it can and often is much quicker.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@WizzyWigg
as the readings get though sometime the presumption must be that everything is set up right.
The gas mater supplies it reading via wireless to the communications hub and then onwards. Its likely to a fault between meter and the hub. The meter is powered by a long life battery and these are known to fail, Eventually your meter might be unable to measure at all if the battery fails even more. However, suppliers are reluctant to exchange the meter (only solution!) when they are still measuring correctly, the loss of smart function to you is not deemed that important.
But you can but try. Send an email with" smart gas meter not sending reading " as the message title and yo detail and description of the problem in the message text. But if you work on the basis that nothing will be done you'll not be disappointed, and if something is done you'll be delighted.
Thanks for your help. If it does fail how on earth will anyone know how much gas I've used. Sounds totally crazy. Particularly the way things are and the reliance on technology. Email sent.
It's surprising but to them its a tiny matter - not to you though. When the readings cannot be obtained they will eventually replace the meter. An estimate - presumably negotiated, will be used instead.
Some meters still have bellows inside (go by size) which mechanically measure the consumption. In that case accurate data would be obtainable once the meter is serviced. Other (much smaller meters) do not use bellows and as far as i know have no method of internally recording the consumption in the absence of battery power.
It's surprising but to them its a tiny matter - not to you though. When the readings cannot be obtained they will eventually replace the meter. An estimate - presumably negotiated, will be used instead.
Some meters still have bellows inside (go by size) which mechanically measure the consumption. In that case accurate data would be obtainable once the meter is serviced. Other (much smaller meters) do not use bellows and as far as i know have no method of internally recording the consumption in the absence of battery power.
Thanks again. Unbelievable! Happy to take the money but not to give the service. Estimated bills are not accurate enough. Paying for someone to guess at a price is not the way to do things. Also how does one negotiate as it is impossible to contact anybody.
I really don't know but to my knowledge nobody has come on here to complain about how they were eventually assessed - make of that what you will.
Wouldn't it be more cost effective to prevent a problem rather than wait for it to happen and eventually be assessed. This would definitely promote good customer service and save E.ON money. Sorry I know this is only a tiny matter to E.ON.
Wouldn't it be more cost effective to prevent a problem rather than wait for it to happen and eventually be assessed. This would definitely promote good customer service and save E.ON money. Sorry I know this is only a tiny matter to E.ON.
How dare you have the temerity to suggest a logical policy!
How dare you have the temerity to suggest a logical policy!
Could be having almost 50 years technical troubleshooting for both small and large companies. Also having an interest in software engineering (very logical). I loath both time and money wasting. Thanks again for your advice and support. 😎
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
