Following my last post, I looked into switching supplier and promptly got a quote. With little hope of EON-Next coming along with a solution I decided a switch was my best option and signed up. My new supplier sent me a switch over date of only a couple of days later, switching is a lot quicker than it used to be! Within a day of signing up EON-Next sends me a "We’re sad to hear you’re leaving us" email...
" You're due to leave us for another supplier soon - but it's not too late to change your mind. If there's anything we can do to get you to stay, or if you've had a change of heart, then just reply to this email and we'll be happy to help - we're here from 8am to 10pm every day (weekends too)."
Actually I had explained my situation EON-Next on a number of occasions and felt you treated me with utter contempt, had me waiting on the phone for hours waiting to be answered, no reply to numerous emails, the list goes on. Moving on I thought I would download copies of my bills along with checking my balance, quite a large credit I would have thought. My balance was 0 and I had no longer got access to any bills or usage information?! So straight onto an email reply asking why. This was into the evening but I got the quickest email reply ever from EON-Next, must be the customer retension dept. Explaination, I was no longer a customer so didn't have access to that info. Hold on there Eon, I signed up to another supplier but there is a cooling off period so I should be able to see my balance at the very least? Thankfully the email contained my balance, well in credit. I've raised yet another complaint as I would like to view the bills they no longer send via post. No reply to that as of yet.
Thinking this would be the last I hear from them (EON-Next) for a while I get this email on Thurs titled "important information about your smart meters" to go on ....
"We need to exchange your smart meters. Please call us.
Your smart meters are going to stop working soon so we need to exchange them.
Wed like to arrange an appointment for one of our meter technicians to visit and upgrade your smart meters, so you get all the great benefits our newest meters offer.
Please give us a call now to book a date and time that suits you.
With smart meters you should:
- Be seeing how much energy you’re using in pounds and pence with your helpful in-home display.
- Not be receiving estimated bills.1
- Not be needing to provide meter readings as they are sent to us automatically.Please call us.
Please give us a call on 0345 862 3405 to book a convenient date and time for us to visit and carry out the required exchange.
Any way we can help, we will,
The E.ON Next Team"
So I ring them, get cut off a number of times, eventually get through, navigate security questions, everything going well. Lovely lady say "so lets get you booked in ... oh hold on, there is a problem" then I'm into the old sit on hold for about 10 minutes. Back she comes back, saying "I cant get through to the ? dept, I"ll phone you back in an hour at most"... 2 hours later, nothing so I ring them again kind of knowing where this is all heading. You guessed it, I'm no longer a customer, didn't know why I got the email, sorry blah blah.