Nor does EON on phone I was told sorry if you had an old meter we could accept but we moved you to a smart meter so we can’t. I never asked for a new meter you FORCED me.
We pay more get less
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Level 9206-01-23@Sue97
Sorry, but it is you that is failing to understand. Your should have been issued with a piece of paper, or a card, when the meters were installed, or in a separate letter from Eon. This has a barcode on it which allows a credit, voucher or payment to be manually sent directly to the meter from the shop. You don't actually do anything to the meter itself.
You give the shop the barcode. That tells the terminal which smart meter (I.e yours) the transaction applies to. The charity voucher is then used to credit your meter with the £97. When you get home again, the credit should then be sat on your meter.
Now, if you still can't understand what I'm trying to explain to you, then there is nothing more I can do for you.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 606-01-23Not on smart meters. This have be verified by EON so please don’t try to humiliate me. -
Level 9206-01-23@Sue97
If you do not have keys or cards your meters ARE smart meters. You keep contradicting yourself. You have already stated they ARE smart meters. I cannot help you any more unless you listen. I'm not trying to humiliate you, I am giving up my own personal time to try and HELP you, but you refuse to listen to what I am trying to explain to you, so there really is nothing more I can do. -
Level 9206-01-23@Sue97
When your meters were installed, you should have had a letter or a piece of paper or a wallet sized card with a bar code on it. It's nothing to do with the old style key or card that the old manual meters use. It is a code that simply identifies your meter to a Payzone or Paypoint in the event that you cannot top up your meter online, or over the phone. Which is the problem you have if you have been given a charity voucher.
Take that barcode to a shop, that identifies your smart meter to the terminal, which will then allow the voucher to be redeemed at the terminal and the credit put onto your meter remotely. Correct, it cannot be done on line or over the phone, but it CAN be done in a shop.
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Level 606-01-23I’m sorry but EON have said unless you have an old prepaid meter YOU CAN NOT use the bar codes.
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Level 606-01-23YOU CAN NOT use the bar codes on smart meters unfortunately
Last edited by Sue97; 06-01-23 at 19:17.
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Level 9206-01-23@Sue97
You are confusing bar codes on vouchers with the manual barcode that was issued with your meter. The barcode gives you a method of topping up a smart meter at a shop if for any reason you are unable to top up online or via the phone. You may never need to physically use it, but it should have been provided to allow manual top ups 'just in case', as is the situation with your charity voucher.
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