What is Eon’s liability for losses arising directly from gas meter failure?
Liability for losses following gas meter failure
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- faulty meter
- gas meter
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Level 9205-01-23@Teaseltun
I would imagine that rather depends on the nature of the fault and the nature of any losses. You would need to contact Customer Services and speak to them.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 9105-01-23Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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Level 9205-01-23@Teaseltun
Liability will be dependent on the nature of the fault. If the meter has failed and left you off supply, then the liability is somewhat different to a fault such as incorrectly recording your energy usage.
In the first case, they are liable to replace your meter in a timely manner and where this is not done, you are entitled to a compensation payment of £30. If this is not made within ten working days, you are entitled to a second £30 payment.
In the case of a measuring fault, the meter will need to be tested. Your supplier will take your meter away to be tested by an independent meter examiner. They must install a replacement before they do this. The examiner will send you a certificate telling you if the meter is faulty or not.
If it’s faulty, your supplier should replace it. They should also refund you any money they owe you as a result of the fault, for example extra money you paid on a bill.
You might be able to claim compensation too - ask your supplier.
If it’s not faulty, you could have to pay for the cost of the test.
There will be many other scenarios and liability will depend on the scenario.
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