Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
January Direct debit doesn't have the £67 discount applied
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Level 9206-01-23
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Level 106-01-23Still not in my account, so they're clearly not worth their word.
It's also difficult to get anyone to help. Twitter help doesn't reply and can't get through on the phones. Because I pay my bill when the money comes through, they're not getting a payment until it's in my account.
They are hopeless. It's the 6th and still not in. -
Level 9106-01-23@steve20m
you have just the one post - that above. I’m uncertain which account or accounts you’re describing. Have you checked both your online energy account and your bank account to see the whole picture?Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 106-01-23January's payment hasn't been credited to my prepayment metre either, was advised by text in December the money would be credited on the 5/1
Text today advising it could take a "few days" to be credited. -
Level 9206-01-23
4 million customers in the UK using smart prepay meters. Across all energy suppliers, that is. All of those meters are being 'pushed' their credit from the energy companies at the same time, but each transaction takes bandwidth and time across DCC's smart data network. No way it can be done instantly. So, I'm pretty sure the 'credit message' has gone out...it will just take a while for everyone's meter to receive, acknowledge and apply the credit.
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Level 9106-01-23@retrotecchie
apparently 1254 million messages passed through the DCC network in December 2022. It’s a huge and very complex system! See smartme.co.uk -
Level 107-01-23
Just for your information, the energy providers have up to seven days to credit your prepayment meter. So while the text says the 5th, they actually have until the 7th to credit your meter, maybe later due to the bank holidays.
Source: https://www.gov.uk/guidance/getting-...cheme-discount
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Level 113-01-23@STUVAN I haven't received my 67 pound this month it should have gone on 2nd January
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