Due to a plumbing catastrophe, I'm not going to have the money for my DD after New Year, and need to change date to the 19th.
I can't access app because it won't send me a password (why we can't choose our own is odd).
Call centers closed. No one responding on twitter, except a bot with the intelligence of a 4 year old.
Need help
(Waste of time, thanks community)
Last edited by Drew; 31-12-22 at 16:09.
Reason: Waste of time
Can you access your account online via the website, rather than the app? The only other option which I can suggest which might do the trick is go on line to your bank and cancel the DD, then reinstate it later on.
Last edited by retrotecchie; 31-12-22 at 16:18.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
@retrotecchie
No, because I haven't used it before, it still requires they send an email with the password. 20 times now, nothing. Eon Next Community, was instant.
Anyway, thanks for asking.
Hope you have a great nught
Don't forget to reinstate the DD - if you get moved to a non DD tariff it'll cost you much more - £250 per annum.
When is your normal DD date?
Last edited by meldrewreborn; 31-12-22 at 17:01.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
I didn't want to go that way, but thank you for mentioning it. I just cancelled the DD.
Happy New Year my friend.
I agree it's not the most ideal way to resolve the situation, but it was all you could do at this time of year with Eon-Next Customer Services being closed. @meldrewreborn is absolutely right: Make sure you reinstate the DD as soon as possible to avoid having to pay a higher non DD tariff.
Happy New Year to you too.😃🥂
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