Hi can anyone help before we go insane. We had an engineer call to put in a smart meter but he couldn’t get a signal and said we will have to wait for3 months for new meters the meters he put in we cannot read, asked on numerous emails and tried to call on phone no answer at all just left hanging online for an hour. I just want to speak to someone to get someone to come and help us read these new meters they are very confusing. I’m probably in debt as cannot read these meters. Just need someone from eon to listen worst company I’ve ever dealt with.
Non working smart meter
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Level 9230-12-22@Fra
What are the meters? Brand, model, etc? If you let us know what you have, we'll be able to help you with info on how to get readings from your meters.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 9130-12-22@Fra
the meters are probably OK but the communications hub is likely not up to the task of contacting the national network, newer higher standard hubs are being introduced in the near future.
You should have been shown how to read the meters manually if it was known that connection wasn’t possible. I’d make a complaint- that level is service is not acceptable.
I find Google a great resource for getting instructions, and quicker than asking on a forum notwithstanding the excellence of our volunteers.Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 6030-12-22@Fra
Like Blankety Blank many (if not all) smart meters give you a Blankety Blank choice of A or B. Here's a pretty good generic guide to what you can do to try and read your smart meter manually. For your meter reading you might need a torch to see the meter reading often called Act Imp (usually have kWh after the numbers). This is your meter read. Mine has the Act Imp/Meter Read as the default screen so I don't need to cycle through the menus that pressing A gives you. My gas meter read is a little harder to get at for my meter and does involve pressing A (and holding A until the screen whirrs to life)When your meter was installed the engineer would have attached a red card somewhere near your meter with details of your old meter + closing read AND details of your new meter + opening read (should be 00000 or very close to it). So I hope it is just a case of being able to access the meter rather than your meter being completely dead.
Also did the engineer leave a smaller IHD (in-Home Display) device?Last edited by Mailman; 30-12-22 at 22:58.
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Level 9230-12-22@Fra
Electric meters are permanently powered so should always be displaying something. Gas meters are battery powered so blank their display after a timeout period in order to conserve battery life. Usually there is one obvious button which you press and hold for a couple of seconds to wake the meter up. -
Level 9230-12-22Battery life 'should' be about ten to fifteen years, or the certification life of the meter. Very few meters last that long. The more often you read them, the more battery drain. This is why even non smart electronic gas meters should not be read more often than once a week.
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Level 6030-12-22
I seldom bother with either meter now and use the IHD to grab the meter reads for my spreadsheet and for any manual reads submitted. -
Level 9230-12-22@Mailman
The gas meter sends data to the electric meter at incredibly low power levels and this in turn updates both the supplier and the IHD. Physically 'waking up' the gas meter itself brings the display in to use, which is often backlit with a green LED or two. It adds a significant draw to the meter battery if you do it too often.
Rather like my loyal and trusty 80's vintage Casio watch. If you regularly use the backlight at night, you don't get the 'five year life out of the CR2032 battery!
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