[Tommysgirl]

Originally Posted by Sfcsean

And now the phone has been cut off (after 45 minutes).

im in utter shock right now.

The only thing I can suggest is try Han_Eon Next again to see if she can sort anything for you urgently.😃

[Sfcsean]

Had an e-mail waiting to send her in the morning, but will send it through now.

it’s come to the point where we can’t have heating on tonight, or cook anything because we need a hot shower in the morning.

[Tommysgirl]

Originally Posted by Sfcsean

Had an e-mail waiting to send her in the morning, but will send it through now.

it’s come to the point where we can’t have heating on tonight, or cook anything because we need a hot shower in the morning.

I agree, send it now, it's not right that you can't have heating or cook anything tonight. I would certainly class this as an emergency.

[Sfcsean]

👍🏻 cheers mate.

[Tommysgirl]

Originally Posted by Sfcsean

👍🏻 cheers mate.

You're welcome. Hope you get it resolved quickly, fingers crossed for you.🤞👍

[Sfcsean]

Forgive me for not having much confidence. 4 weeks it’s been back and forward. Literally only Hannah who seems to understand it!

the person on the phone tonight seemed to think it was wrong we called the out of hours service and then eventually hung up on us!

[Tommysgirl]

@Sfcsean
I can certainly understand how you must be feeling. They shouldn't have hung up on you either. DebF_EonNext is posting on the forum this evening. She's always very helpful, so maybe try posting her a message just in case Han is off duty. 😃

[DebF_EONNext]

Hey @Sfcsean,

I'm so sorry that you had all of this bother, unfortunately we have processes we have to follow before we can request an emergency engineer to ensure that they can prioritise those who may be higher risk / extremely vulnerable first. I know @Han_EONNext was helping you & your housemates out with this, has this all been resolved for you now?

[Sfcsean]

@DebF_EONNext Hi Deb. Hannah is still on the case with us and has continued to be excellent.

[DebF_EONNext]

I am so glad that you have @Han_EONNext supporting you @Sfcsean, she really is a diamond 💎. I'm sorry it's taking so long to fix though I had hoped it would be sorted by now 😣, hang on in there though Han will get to the bottom of it for you 😊 please keep us in the loop and let us know how you get on!