The saga continues since November 12. After contacting EON by phone, whats app and email on numerous occasions , following all instructions, over £200 pounds in payments not reflected on the website, on the display or the meter,
Today I am being old it is impossible for EON to give me credit for what I have paid that if I get a new meter I will never get credit.
I know EON can credit my account but they refuse to do so. Their own website confirms they have received my payments.
They have indicated that eventually my electricity will be cut off if I do not top up, however any payment I send not reflected in my balance.
I think you have a smart prepayment meter. You have paid money to top up your account, you can see the payments have been received by E.On Next in your account. But the payments are not appearing on your meter in your home, which continues to ask you to top up. Have I got that correct or not? How to address the problem depends upon being in possession of the correct facts.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
So how many kWh does the meter itself say it has recorded since it was installed?
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Hey @Amazed I can see that @Han_EONNext and other colleagues have been helping you with this issue via email. I can also see that there is already an appointment booked in for you, if you go off supply before the appointment takes place please get back in touch with our energy specialists and they will be able to help you further 😊
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
No one at EON has been able to help, I have now spent hours in communication on this issue- and have been told if te meter replaced I will not be compensated for the payments that have been made. I know EON could credit my balance but they refuse to do so- and keep telling me nothing can be done - thogh one look at my account shows 1 payment EON pushed through. Imagine going into a shop, paying for a product, then shop refuses to give you the product- that is exactly what EON is doing.
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