I keep ignoring them. And I tend to get covid often!
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Having a perfectly good spare non-smart meter in my stock of 'might come in handy one day' gubbins is part of my fallback plan. Living in rural Wales is the other.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
If the meter proves to be broken and the bills are estimated in the meantime, what happens if a new meter has to be installed. Do I just have to accept what E.on guess my usage to have been? Surely if the meter is broken and they don’t, or won’t, replace it, they can’t be allowed to simply benefit at my expense?
The fact they the meter has something on the display suggests that the meter is still actually doing something. They will very likely be able to take a reading off the meter to generate an accurate bill. I'd be inclined to take another look at your meter to see if anything on the display has changed. If so, the meter will be recording correctly.
thank you so much for your advice. Richard at Eon has been very helpful. He has back from the smart meter team who have said that they have identified a blocker that means readings aren’t getting through. It seems that it is an issue known by the data communications centre and that they are currently working on a fix, which would ordinarily mean sending in manual readings until they come up with a fix, which will not be possible as it isn’t showing any readings. Fortunately, after sending a video of what the meter was showing, they accept that it has stopped sending readings and that they will need to have the meter fixed or replaced. I now have an appointment for an engineer to call. Fingers crossed this resolves it.
there’ll be a bit of a wait until February before an engineer comes out, but I hope this sorts it.
thanks again for the help and advice. happy Christmas all.
After reading all the threads on here I was pleasantly surprised when the engineer came last week as arranged. He tried re-booting the meter with no success, so installed a new one and gave me a new IHD. They seem to be working fine, but E-on say they are still getting my meter details and won’t let me give manual readings whilst that is being sorted. It has been a week. Does anyone know how long this takes as seems odd that they can’t just take a reading? Octopus say it can take up to 14 days, but I thought I read somewhere that it can be up to 90 days, which just seems very strange.
Still no meter readings taken and the E-on Next website doesn’t allow me to provide meter readings as it says that E-on are still awaiting details of my meter. Honestly???!!! What is taking so long? I has now been a month. The IHD and the Bright app are both working fine, so why aren’t e-on taking a reading? Is there anything that can be done about this as I am nearly £2k in credit with no bills since November. My monthly usage is only around £125, so am keen to stop haemorrhaging money like this and giving it all to E-on when all they need to do is to take a meter reading.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
