The in home display is not connecting to the actual meter. This is supposed to happen via the communications hub attached to the electric meter.
Can you describe what each light is doing, eg flashing and frequency?
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
If WAN is red then the meter is not communicating with the communications company and in all likelihood its the comms hub that has failed. The flashing green HAN light means that the meter cannot communicate with the Duet II display.
Firstly, check to see if your smart meter is actually visible on the network - likely it won't be.
Then turn off the Duet, leave it for a few hours and then turn it back on again. Chances are it won't work, and even if it does, likely that tariff information and prices will be completely wrong.
Try that and then get back to us.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Do your bills actually show any smart readings? If so, then the meter is working in which case, your best option is an email to hi@eonnext.com outlining your problems, but non working IHD units are very low down on their list of priorities, I'm afraid.
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