Have been sent a letter inviting me to exchange an old smart meter to an new one. When i phone up to make an installation appointment, they can offer me one, only for electricity not dual fuel but cant explain why? I have Dual fuel with Eon!!!!
Any Eon staff explain? I'm not wasting a day off for only one fuel not two? thanks :-)
Just out of interest are both smart meters functioning properly or if just one which one?
there has been a lot of speculation about SMETS1 non functioning meters and how they would be replaced. There has also been proposals to refurbish non functioning meters and then reusing them in the exchange programme
Were you promised a new meter or an exchange or refurbished meter?
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
I am also thinking that if the electric meter is an older SMETS1 model that doesn't communicate then swapping that for a newer one with SMETS2 communications may allow pairing with a SMETS1 gas meter. The gas meters themselves don't usually 'phone home' directly but via the electric meter and then on to the coms hub.
Cam you post photos of both your existing meters? If your gas meter is 'smart capable' then in theory you do only need the comms hub and electric meter changing.
There is also no such animal as a 'duel fuel meter'. Gas and electric are always two separate meters.
Of course, there are other possibilities. Were you adopted to E.On Next from nPower by any chance? If so, you may have separate accounts for gas and electric. For some reason, E.On can't seem to integrate these into one single account which for some other reason may also be a barrier to having both meters smart.
Last edited by retrotecchie; 22-12-22 at 16:41.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
@meldrewreborn we only had an electric meter when we moved into a new build that never worked after eon went to eonnext. I never questioned why there wasn't a smart gas meter. I have presumed that technology has moved on and they should be installing a dual fuel meter but that doesn't appear to be the case but i dont know why.
@retrotecchie cant post anything at the moment but thanks for refreshing me that dual fuel meters dont exist!! we have only had an electric one from the beginning. have always been with eon for many years. I have never understood why they didn't install both gas and electric meters in our new build 4 years ago or why they cant do both now.
You can apply to have a smart gas meter, although to my mind they are of little utility if like me you've a boiler, oven hob and gas fire using that fuel. you know if you put something on its going to cost, and you only put it on when its necessary.
An electric smart meter has greater utility if it works properly - but you never get any guarantees of that.
Incidentally these are the terms and conditions for claiming a free gift if you have a smart meter fitted. Never in human history have so many words of complete irrelevance been written in relation to something so trivial. But no guarantees that a smart meter will do what they promote.
Terms & Conditions
Eligible Customers may claim a free Costa Coffee £2.50 eGift or opt to plant a tree (“the Offer”).
Eligible Customers are residents of Great Britain aged 18+ who are E.ON Next customers and who receive an email or letter from E.ON Next and then have a smart meter installed by 31/12/2022.
A valid email address and internet access are required to claim and redeem the Offer.
The Offer is not available to employees of E.ON Next (unless they are an Eligible Customer), agencies appointed by E.ON Next, or anyone professionally connected with this promotion.
Entering and/or winning other E.ON Next promotions or prize draws does not disqualify entrants from receiving the Offer.
Eligible Customers will receive an email from E.ON Next containing a unique reference code and a link to the claim micro-site within two weeks of successful meter installation. The unique reference code is valid for 30 days from the date of the email. Your unique reference code will be validated once submitted to the micro-site and you will then receive a link to claim the Offer, which is valid for 30 days.
The Offer is limited to one per completed appointment resulting in successful smart meter installation.
The Offer is not transferable, for sale, re-sale or auction or redeemable or exchangeable for cash and there is no cash alternative.
By accepting the Offer, you agree to abide by these terms and conditions and any further terms and conditions for the Offer applied by Costa Coffee which can be found here and OneTreePlanted which can be found here.
The Promoter and Lock-in Marketing reserve their right to withdraw the offer or provide a substitute offer of equal or greater value in the event of unforeseen circumstances or circumstances outside their control.
The Promoter and Lock-in Marketing shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, pandemic, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation, or any other circumstances amounting to force majeure.
To the furthest extent permitted by law, the Promoter’s liability to customers in contract, tort (including negligence) or otherwise for any loss, injury or damage of whatever kind caused in whole or in part by participation in the Offer, or by their failure to perform any of their obligations under these terms and conditions will in no event exceed £100. Nothing in these terms and conditions excludes or limits the Promoter’s liability for death or personal injury arising from their negligence, or fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the laws of England and Wales.
Offer supplied by Lock-in Marketing, 7 Walker Avenue, Milton Keynes, MK12 5TW. All queries relating to the promotion should be sent to this address or emailed to eonnext-smart @Love-rewards.com.
Promoter: E.ON Next Energy Limited, Westwood Way, Westwood Business Park, Coventry CV4 8LG.
This promotion is governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the English courts.
Costa Coffee eGift Reward
The Costa Coffee eGift may be used in participating Costa Coffee locations in England, Scotland and Wales, excluding Costa Express and Proud to Serve locations
The Promoter, Lock-In Marketing and Costa Coffee are not responsible for lost or stolen Costa Coffee eGift cards. You should immediately report any loss, theft, fraudulent or unauthorised use of your eGift to Costa.
To use the Offer at a participating Costa outlet in England, Scotland or Wales, present it on your device at the till or print it out and present it at the till.
Your Costa Coffee Gift is valid for 12 months from the date of issue. Any balance on your Costa Coffee eGift will expire if the card is not used for 12 consecutive months.
When you use the Offer, the amount of your purchase will be deducted from the balance. The remaining balance may be applied to future purchases. Change will not be given.
You may check the balance of your Costa Coffee eGift at any participating Costa Coffee outlet or by clicking here.
The Promoter and Lock-in Marketing cannot be held responsible for the quality or availability of food and drink at participating Costa Coffee stores.
Plant a Tree Reward
A tree will be planted in the England Community Forests project with onetreeplanted.org for every Eligible Customer who selects this reward. Eligible Customers will receive an email to confirm their tree has been planted and details of the specific tree-planting project within 45 days of selecting the reward.
All trees will be planted by the non-profit organisation OneTreePlanted in the E.ON Next nominated forest.
Trees will be planted in the England Community Forests project; as and when this project is complete, another project will be selected and communicated to you.
The time between your donation and the actual tree planting will vary depending on the region of the tree-planting project and the time of year.
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