Exchange smart meters

Level 3

21-12-22

1865 views

Hi,

After several months of effort, an eventual email to the complaints team got my smart meter Wan issue sorted(Wan led flashing frequently) in late November. So earlier this month the meters reported back and I had my first smart meter generated bill in several months.

However earlier today I had an email saying I need to arrange an appointment to exchange my smart meters as they're going to stop working. As far as I'm aware I already have an SMTES2 meter(they were only installed in 2021).

Is this email genuine, or a hangover from several months of the meters not working properly?

Thanks,

Chris

3 Replies

Level 92

retrotecchie

21-12-22

@Chris11256

Chances are the 3g networks are being switched off in your area. You may need a different comms hub.

Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.

Level 3

Chris11256

23-12-22

Thanks, I called customer services this morning. They advised that this email got sent out by mistake to quite a few people. So nothing needs swapping after all.

Last edited by Chris11256; 23-12-22 at 15:29.

Level 91

meldrewreborn

23-12-22

@Chris11256

Thanks for the update.

Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.