I have moved into a house supplied by eon and they are asking for the title deed.
This seems like massive overkill for someone who is trying to pay them money?
This sounds like the previous occupant perhaps hasn't advised us that they have left the property, in these circumstances we may ask for this for security purposes to ensure that we are not closing an account or changing liability incorrectly. We might ask for a tenancy agreement or proof of ownership to confirm you are liable for the property and to confirm the date your liability started 😊 It also ensures that you do not get billed for the previous occupants usage if they have left with an outstanding balance.
Last edited by DebF_EONNext; 20-12-22 at 08:54.
Reason: adding further info
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
Some may try to evade liability by pretending to have left. The title deed will not be immediately so the solicitors bill, which tends to turn up very quickly, may suffice.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Some may try to evade liability by pretending to have left. The title deed will not be immediately so the solicitors bill, which tends to turn up very quickly, may suffice.
@meldrewreborn that's right any legal document that shows you are responsible for the billing in the property, so a solicitors bill, a letter or email from a solicitor confirming the sale would work or council tax bill in your name will also show that you are liable for the property 🙂
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