[JisuHong]

I sent the electricity and gas meter reading on December 15th, when can I get the invoice?

[retrotecchie]

@JisuHong

You should be able to see it online in your account, or on the app. Sending readings usually triggers a bill same day.

[Johnh1995]

Originally Posted by JisuHong

I sent the electricity and gas meter reading on December 15th, when can I get the invoice?

Today is only the 19th December which is only 4 days. It can take over a week to see the up to date information on your online account, so I would not expect to actually receive an invoice before Christmas

[retrotecchie]

@JisuHong

You did also mention in another post there was a possible problem with your gas meter readings. Did you manage to clarify that, because that may delay the bill.

[JisuHong]

Yes, before I sent the gas and electric meter readings to the eon app, I inquired about the gas readings by email, and eon updated my gas readings, saying it was not a big deal. So only the gas bill was sent to me, and the gas bill was paid. After that, I sent gas and electric meter readings to the eon application. And the bill for electricity isn't coming.

[JisuHong]

@retrotecchie
Yes, before sending gas and electricity meter figures to the eon app, I asked for gas meter figures by email. Then, based on the figures I sent, they updated the gas figures and the gas bill came out. The gas bill has already been paid and I updated the gas and electric meter figures again in my eon app. And there's no electricity bill. There is no answer even if I send you a messenger after inquiring by e-mail.

[retrotecchie]

@JisuHong

It will show up but there have been all sorts of delays and issues with the app recently, so it may turn up anytime in the next few days, fingers crossed. That said, very unusual to have two separate bills...usually if you have gas and electricity, both are on the same bill and you usually just make one payment. Were you originally with nPower, because they sometimes had separate accounts?